{"id":13875,"date":"2020-06-24T12:52:44","date_gmt":"2020-06-24T12:52:44","guid":{"rendered":"https:\/\/staging-mondaycomblog.kinsta.cloud\/?post_type=marketing&#038;p=13875"},"modified":"2025-03-20T14:16:39","modified_gmt":"2025-03-20T14:16:39","slug":"the-marketing-manager-skills-that-matter","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/marketing\/the-marketing-manager-skills-that-matter\/","title":{"rendered":"The marketing manager skills that matter \u2014 and one that sets you apart"},"content":{"rendered":"<p><span style=\"font-weight: 200;\">People who work in the world of <\/span><a href=\"https:\/\/monday.com\/blog\/marketing\/marketing-management\/\"><span style=\"font-weight: 200;\">marketing management<\/span><\/a><span style=\"font-weight: 200;\"> need to have a broad skill set. The reason: they often wear many hats and oversee many different activities.<\/span><\/p>\n<p><span style=\"font-weight: 200;\">Like what, you ask? Copywriting. SEO. Paid advertisement. Strategy planning. Data reporting and beyond. A marketing manager\u2019s tasks are often diverse, to say the least.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">But there\u2019s one skill that sets apart good marketing managers from GREAT marketing managers. It\u2019s <\/span><i><span style=\"font-weight: 200;\">empathy<\/span><\/i><span style=\"font-weight: 200;\">.<\/span><\/p>\n<p><span style=\"font-weight: 200;\">In this piece, we\u2019ll look more deeply at what marketing managers do and how they can become more effective, empathetic leaders.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Try monday.com\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Try monday.com<\/a><\/p>\n<h2><span style=\"font-weight: 200;\">What a marketing manager does depends on who you ask\u00a0\u00a0<\/span><\/h2>\n<h3><span style=\"font-weight: 200;\">What do marketing managers do?<\/span><\/h3>\n<p><span style=\"font-weight: 200;\">The definition of a marketing manager\u2019s role varies depending on who you ask. Sometimes marketing managers oversee large teams with various specialized departments, while other times they\u2019re a \u201cone-person show\u201d of sorts.<\/span><\/p>\n<p><span style=\"font-weight: 200;\">For example: some organizations have divisions within large marketing departments that include more specialized marketing manager roles (like an SEO content marketing manager, a digital marketing manager, and\/or a social media marketing manager.)\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">In many cases, however, the marketing manager has a multi-faceted role and oversees a small team and\/or external contractors. Instead of being responsible for one type of marketing, marketing managers often look at the big picture and work across channels, projects, and skill sets\u2014all while juggling different business objectives.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">And managing marketing is more than executing content creation. It requires someone who can balance a <a href=\"https:\/\/monday.com\/blog\/marketing\/creative-strategy\/\">creative strategy<\/a><\/span><span style=\"font-weight: 200;\">\u00a0with project details and necessary business outcomes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">In short: no two marketing manager roles are the same.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 200;\">Marketing manager job description and responsibilities<\/span><\/h3>\n<p><span style=\"font-weight: 200;\">Generally speaking, a marketing manager\u2019s job description might include things like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Planning and implementing marketing strategy<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Leading marketing campaigns and promotions\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Setting goals and tracking progress for marketing-focused activities<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Building brand awareness\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Tracking and interpreting marketing data\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 200;\">Marketing campaigns that a marketing manager might oversee include things like:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Blog\/content marketing\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Social media marketing<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Search engine optimization (SEO)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Print marketing\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\"><a href=\"https:\/\/clipchamp.com\/en\/blog\/plan-video-marketing-campaign\/\" target=\"_blank\" rel=\"noopener\">Video marketing<\/a>\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 200;\">Paid marketing\/PPC<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 200;\">Leadership skills of effective marketing managers\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 200;\"><br \/>\n<\/span><span style=\"font-weight: 200;\">Here are three of the top skills all marketing managers need to be effective leaders. Note: one of them is a bit more difficult to learn and deploy than others&#8230;but it may be the most critical of <\/span><i><span style=\"font-weight: 200;\">all<\/span><\/i><span style=\"font-weight: 200;\">.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b><a class=\"wpil_keyword_link \" title=\"Project management\" href=\"https:\/\/monday.com\/blog\/project-management\/guide-to-project-management\/\" data-wpil-keyword-link=\"linked\">Project management<\/a><\/b><span style=\"font-weight: 200;\">. <\/span><span style=\"font-weight: 200;\">Project management<\/span><span style=\"font-weight: 200;\"> is an essential skill because marketing managers have to be able to manage their time wisely and complete tasks with efficiency (while keeping various plates spinning.) On that same note, the best marketing teams are empowered to be agile and can respond quickly to new situations (and have the <a href=\"https:\/\/monday.com\/work-management\/marketing\">marketing management tools<\/a> to do so.) This skill pays dividends, too: <\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><span style=\"font-weight: 200;\">Data<\/span><\/a><span style=\"font-weight: 200;\"><span style=\"font-weight: 200;\"> shows that companies with leaders who focus on effective project management waste 28x less money.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><b><b>Copywriting. <span style=\"font-weight: 200;\">Not all marketing managers are writers by trade, but today, every person who works in marketing needs to be able to recognize the difference between effective copy and copy that falls flat. \u201cMore than other sectors of business, writing is inseparable from marketing&#8211;whether you&#8217;re pitching a project proposal or just sending out a tweet on your company&#8217;s Twitter account,\u201d <\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><span style=\"font-weight: 200;\">wrote<\/span><\/a><span style=\"font-weight: 200;\"> Kelly Konya of communications firm IGPR.<\/span><\/b><\/b><\/li>\n<li style=\"font-weight: 200;\"><b>Empathy<\/b>. The most effective marketing managers lead with empathy by both understanding and relating with their teams. They treat team members with respect and work to see every situation through the other person\u2019s eyes. Not only is this great for morale, but r<a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\">esearch<\/a> found 76% of employees believe an organization\u2019s empathy drives productivity, and 70% of employees credit leaders who deploy empathy for driving lower turnover rates. By practicing empathy, marketing managers help build a more productive and sustainable team.<\/li>\n<\/ol>\n<blockquote><p><span style=\"font-weight: 200;\">Of all the skills you need to be an effective marketing manager, empathy is the most difficult to develop and put in practice. It\u2019s a crucial skill that will help you stand out and bring your marketing to the next level&#8230;but it takes some practice.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started<\/a><\/p>\n<\/blockquote>\n<h2><span style=\"font-weight: 200;\">5 steps for becoming an empathetic marketing manager\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 200;\">Empathy is what sets top-notch marketing managers apart. The reason: they can relate and empathize with both the business\u2019s customers <\/span><i><span style=\"font-weight: 200;\">and<\/span><\/i><span style=\"font-weight: 200;\"> their internal team members. By learning how to put themselves in others\u2019 shoes, they go from being a so-so marketing manager to one that drives results, retains team members, and keeps partners happy and motivated.\u00a0<\/span><\/p>\n<blockquote><p>\u201cEmpathy is the secret sauce that allows us to build an awesome product that solves a problem,\u201d said Chen Rubinstein-Shaer, User Acquisition Team Leader at monday.com. \u201cEmpathy is also the quintessential trait that enables us to deliver the right message with the right visual to the right audience. Developing this strong sense of communication through empathy has helped me become a better marketer, manager, and person alike.\u201d<\/p><\/blockquote>\n<p><span style=\"font-weight: 200;\">Here are a few ways to become an empathetic marketing manager.<\/span><\/p>\n<h3><span style=\"font-weight: 200;\">1. Put relationships first\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 200;\">As Learnloft CEO John Eades says, \u201cA leader who <\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><span style=\"font-weight: 200;\">puts others first<\/span><\/a><span style=\"font-weight: 200;\"> creates an uplifting, motivating culture that inspires confidence among their employees.\u201d Marketing managers who are empathetic understand the value of relationships. They prioritize getting to know each individual on their team, strive to develop deep bonds with partners across different internal departments, and strive to make sure every person they interact with is heard, understood, and valued.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">While it\u2019s tempting to focus on business results or gaining accolades, empathetic marketing managers put others before themselves and work to serve the greater good of the organization (not their individual goals or aspirations.)\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 200;\">2. Focus on one task at a time\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 200;\">\u00a0<\/span><span style=\"font-weight: 200;\">For marketing managers who wear many hats, it\u2019s difficult to stay focused on one single project (let alone one task.) But multitasking is not only <\/span><a href=\"https:\/\/monday.com\/blog\/productivity\/multitasking-productivitys-1-killer\/\"><span style=\"font-weight: 200;\">productivity\u2019s top killer<\/span><\/a><span style=\"font-weight: 200;\">\u2014it also prevents marketing managers from deeply focusing on a single activity, conversation, or project. The <\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><span style=\"font-weight: 200;\">Center for Creative Leadership<\/span><\/a><span style=\"font-weight: 200;\"> agrees about the importance of focus: \u201cGiving time and attention to others fosters empathy, which in turn, enhances your performance and improves your perceived effectiveness.\u201d\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">Team members can sense when managers are feeling distracted or not being fully present with them. With <\/span><a href=\"https:\/\/monday.com\/blog\/productivity\/4-proven-ways-to-increase-your-focus-at-work\/\"><span style=\"font-weight: 200;\">deep focus<\/span><\/a><span style=\"font-weight: 200;\">, quality of work and the ability to connect with others will improve.<\/span><\/p>\n<h3><span style=\"font-weight: 200;\">3. Welcome honest feedback\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 200;\">Along with being able to <\/span><a href=\"https:\/\/monday.com\/blog\/teamwork\/give-constructive-feedback-employees\/\"><span style=\"font-weight: 200;\">provide feedback<\/span><\/a><span style=\"font-weight: 200;\">, marketing managers need to be able to accept feedback calmly and without getting angry. As psychologist Sherrie Campbell says, \u201c<\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><span style=\"font-weight: 200;\">Empathic people<\/span><\/a><span style=\"font-weight: 200;\"> can accept feedback without getting defensive.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">Empowering your team to be honest and open with you will help them trust you and builds a stronger sense of rapport.<\/span> <span style=\"font-weight: 200;\">Here at monday.com, we don\u2019t believe in top-down structure because we know the best teams are collaborative and open.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 200;\">4. Ask questions<\/span><\/h3>\n<p><span style=\"font-weight: 200;\">The best managers accept they don\u2019t always have all the right answers, ideas, or solutions. Instead, they\u2019re committed to asking questions, as these are a great way to understand how others are thinking while inviting them into the decision-making process. According to <\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><i><span style=\"font-weight: 200;\">Ivey Business Journa<\/span><\/i><span style=\"font-weight: 200;\">l<\/span><\/a><span style=\"font-weight: 200;\">, \u201cAsking questions allows others to engage in independent and creative thought.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">When your team is empowered to think creatively and play a role in <a href=\"https:\/\/monday.com\/blog\/project-management\/a-complete-guide-to-the-decision-making-process\/\">decision-making<\/a>, they will take ownership and feel <\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><span style=\"font-weight: 200;\">more engaged<\/span><\/a><span style=\"font-weight: 200;\"> in the project outcome. Here at monday.com, we firmly believe that teams do their best work when they\u2019re autonomous and empowered to work the way they want to.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 200;\">5. Express your appreciation and give recognition<\/span><\/h3>\n<p><span style=\"font-weight: 200;\">Saying thank you goes a long way. It tells your team you care about their work and the effort they\u2019ve put into a project, it lets everyone know that they\u2019re more than a cog in the ever-spinning marketing machine, and it shows they\u2019re appreciated and valued.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 200;\">We believe the best managers <\/span><a href=\"https:\/\/monday.com\/blog\/fr\/product\/3-management-basics-everyone-needs-know\/\"><span style=\"font-weight: 200;\">give recognition<\/span><\/a><span style=\"font-weight: 200;\"> and that those who take the extra step and offer words of encouragement are the marketing managers that foster strong, collaborative teams.<\/span><\/p>\n<p><span style=\"font-weight: 200;\">As <\/span><a href=\"https:\/\/iveybusinessjournal.com\/publication\/just-ask-leadership-why-great-managers-always-ask-the-right-questions\/\" rel=\"nofollow\"><i><span style=\"font-weight: 200;\">Harvard Business Review<\/span><\/i><\/a> <span style=\"font-weight: 200;\">notes, \u201cPeople want to feel loved and appreciated at work \u2013 and if you\u2019re not giving them that, you\u2019re not succeeding as a leader.\u201d By showing people they\u2019re valued, marketing managers help their teams <\/span><a href=\"https:\/\/monday.com\/blog\/teamwork\/5-pitfalls-of-first-time-managers\/\"><span style=\"font-weight: 200;\">see the big picture<\/span><\/a><span style=\"font-weight: 200;\">. Take the time to commend a job well done.<\/span><\/p>\n<h2><span style=\"font-weight: 200;\">Become a top-notch marketing manager<\/span><\/h2>\n<p><span style=\"font-weight: 200;\"><br \/>\n<\/span><span style=\"font-weight: 200;\">By following the steps above, marketing managers can develop a strong sense of empathy and build a more collaborative and effective team. Plus, with the <\/span><span style=\"font-weight: 200;\">right tools<\/span><span style=\"font-weight: 200;\">, they can more effectively guide teams and keep projects progressing at maximum productivity. <\/span><\/p>\n<p>Want to get started now? Download our marketing calendar template and start getting a birds&#8217; eye view at a glance of your teams&#8217; work.<\/p>\n<p style=\"text-align: center;\"><a class=\"cta-button blue-button\" aria-label=\"Get started\" href=\"https:\/\/auth.monday.com\/users\/sign_up_new\" target=\"_blank\">Get started<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>People who work in the world of marketing management need to have a broad skill set. The reason: they often wear many hats and oversee many different activities. Like what, you ask? Copywriting. SEO. Paid advertisement. Strategy planning. Data reporting and beyond. A marketing manager\u2019s tasks are often diverse, to &#8230;<\/p>\n","protected":false},"author":15,"featured_media":14976,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"The marketing manager skills that matter - and the most important one | monday.com","_yoast_wpseo_metadesc":"The one skill that sets marketing managers apart is empathy. Read more about how to become a more effective leader using this skill.","monday_item_id":10016810863,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[13907],"tags":[],"class_list":["post-13875","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing"],"acf":{"lobby_image":false,"post_thumbnail_title":"","hide_post_info":false,"hide_bottom_cta":false,"hide_from_blog":false,"banner_url":"","main_text_banner":"Better marketing teamwork","sub_title_banner":"with monday.com Work OS","sub_title_banner_second":"","banner_button_text":"","below_banner_line":"","cluster":"marketing","display_dates":"default","use_customized_cta":false,"display_subscribe_widget":false,"custom_schema_code":"","landing_page_layout":false,"featured_image_link":"","activate_cta_banner":false,"hide_time_to_read":false,"sidebar_color_banner":"","custom_tags":false,"disclaimer":"","cornerstone_hero_cta_override":{"label":"","url":""},"faqs":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The marketing manager skills that matter - and the most important one | monday.com<\/title>\n<meta name=\"description\" content=\"The one skill that sets marketing managers apart is empathy. 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