{"id":132285,"date":"2023-07-12T14:50:30","date_gmt":"2023-07-12T14:50:30","guid":{"rendered":"https:\/\/monday.com\/blog\/?p=132285"},"modified":"2023-12-18T10:36:08","modified_gmt":"2023-12-18T10:36:08","slug":"july-11th","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/monday-insights\/july-11th\/","title":{"rendered":"How to handle conflict at work"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":164,"featured_media":132286,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"pages\/cornerstone-primary.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","monday_item_id":11239592029,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[13988],"tags":[],"class_list":["post-132285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monday-insights"],"acf":{"sections":[{"acf_fc_layout":"content_1","blocks":[{"main_heading":"Workplace trends","content_block":[{"acf_fc_layout":"text","content":"

Some finance interns are earning $120\/hour this summer<\/h3>\n

In an effort to attract more young people who may be disillusioned by tech layoffs and hesitant about in-office work, many finance firms are offering interns notably bigger paychecks this year. In fact, across the United States, median intern pay jumped 19% at 16 top financial firms and 29% at hedge funds and prop-trading firms, according to Levels.fyi. At Citadel and Citadel Securities, the median wage for interns jumped roughly 25% to $120 an hour, totaling $19,200 per month before taxes \u2013 not surprisingly, these bigger paychecks brought nearly 70,000 applications for their 2023 internship program, which is more than a 65% increase year-over-year. Experts explain that while big banks reduced 2023 bonuses and continue to cut jobs, there is still plenty of money sitting around on Wall Street to lure in top talent.<\/p>\n

Mexico sets new work-from-home rules<\/h3>\n

Mexico\u2019s Labor Department has enacted new remote work policies: Mexican employers now must pay for essential remote work tools including the internet, ergonomic chairs, and electricity; remote Mexican employees who work at least 40% of their time from remote locations now have a \u201cright to disconnect\u201d and be unavailable during non-working hours; employers are now required to pay remote workers the same amount as onsite employees; and government inspectors can visit an employee\u2019s home to ensure it\u2019s safe, well-ventilated, and well-lit. If conditions are not up-to-standards, the employee cannot be required to work from there. Several other countries including the Czech Republic, Ireland, and Argentina have already enacted remote work policies and experts expect this trend to continue.<\/p>\n"}]},{"main_heading":"The AI corner","content_block":[{"acf_fc_layout":"text","content":"

Nasdaq recorded its best start to the year since 1983<\/h3>\n

The Nasdaq jumped 32% in the first six months of 2023, marking its best first half of a year since 1983. Experts suggest this success is the result of investors flocking to companies in the tech-heavy index that they expect to benefit from the growth of artificial intelligence. The largest contributors to the market rally were Apple, Amazon, Microsoft, Alphabet, Meta, Tesla, and Nvidia \u2013 whose chips are used to power AI tools at many of the companies taking advantage of this advance technology. Amid all the AI hype, Nvidia has nearly tripled in price since the start of 2023, with shares soaring 190% in the first half of the year.<\/p>\n

Gen Z graduates are AI experts<\/h3>\n

The youngest generation entering the workforce may be the most prepared to take advantage of generative artificial intelligence at work. Despite some industry leaders and a number of AI creators warning of the potential risks and dangers of artificial intelligence, many Gen Z students have been actively experimenting with the tools and, at times, have even been encouraged by their schools to utilize AI to get their schoolwork done. Now, as these new hires begin to enter the workforce, Gen Z is bringing its AI expertise to the workplace and are more likely to use AI at work than their older colleagues, according to a recent Pew Research Center survey. Some academics attribute this AI fluency to the fact that Gen Z is the first digital-native generation that has grown up using technology day in and day out.<\/p>\nFollow the monday.com weekly on Linkedin<\/a>\n"}]},{"main_heading":"How to handle conflict at work","content_block":[{"acf_fc_layout":"text","content":"

By monday.com<\/em><\/p>\n

Conflicts are essentially inevitable at work, but how they get both addressed and resolved can truly define team culture, dynamics, and productivity.<\/p>\n

As a manager, navigating conflict that involves your team members can be a slippery slope, especially when there are multiple workers and hierarchical levels involved. What you say and do is just as relevant as what you don\u2019t say and don\u2019t do, so it\u2019s important to be extremely intentional about the way you handle these situations. If your employees sense bias or feel that opinions and decisions were reached before getting the full story, it can have long-lasting repercussions and promote a culture of distrust and resentment.<\/p>\n

So, how should you navigate conflicts with your team members?<\/p>\n

Promote open communication<\/h3>\n

As a manager, it\u2019s important to create a culture in which your team members feel comfortable voicing their concerns, challenges, and conflicts. Getting there starts with small actions like asking your employees how they\u2019re doing in meetings, being transparent with feedback in terms of what\u2019s going well and when there are areas to improve, checking in to see what your employees need from you, and actively following up with them. All these gestures increase the likelihood that if and when conflicts arise, your team members will feel safe coming to you, which will help ensure that issues don\u2019t get pushed aside or brushed over only to escalate later.<\/p>\n

Take a moment to process<\/h3>\n

When a team member comes to you about a conflict, it\u2019s extremely important not to react impulsively and say something that could wind up being held against you later on. Taking a firm side or making your opinion known before you have all the information is risky and could have real repercussions down the line. So when it\u2019s the first time you\u2019re hearing about a conflict, first and foremost, take a moment. Process the information and then do your best to validate feelings rather than stances. This can mean responding something like, \u201cThat sounds like a really challenging situation, I\u2019m sorry you\u2019re feeling so frustrated and disappointed. Let\u2019s figure out how to make sure you don\u2019t feel this way going forward.\u201d Then you can talk about the next steps you plan to take to better understand what happened and help your team member resolve the issue.<\/p>\n

Choose your words carefully<\/h3>\n

When you witness or hear about a conflict with one of your team members, be careful not to sound accusatory or begin conversations by simply sharing negative feedback you received about them. Instead, lead with questions and keep your initial takeaway high-level. For example, \u201cI heard there was a disagreement about the project approach\u201d is much less attacking and triggering than \u201cI heard you responded really poorly to the proposed project approach.\u201d Similarly, whenever possible, avoid making assumptions and try to guide the conversation through intentionally phrased questions about what transpired.<\/p>\n

Leave out opinions<\/h3>\n

When a conflict is brought to your attention, it\u2019s really important to lead from a place of objectivity. Regardless of your personal experiences and thoughts on any of the individuals involved, your role is to help your employees understand the root of the conflict and resolve the issue, not to determine who\u2019s to blame or most at fault. So, when a conflict is brought to your attention, really try to focus the conversation on what happened in that specific scenario and not allow personal judgments to cloud solutions. As simple as it may sound, asking employees to use the word \u201cI\u201d when they explain the situation as opposed to focusing on what others did or said is a helpful way to frame the conversation and effectively identify the source of the conflict.<\/p>\n

Encourage independent resolution<\/h3>\n

Though as a manager and outsider in the situation it may be tempting to step in and fix the problems yourself, it\u2019s important to recognize that your role is to help your team members find solutions on their own whenever possible so that they can truly learn and grow from the experience. After you listen and assist them in identifying the what triggered the conflict, encourage them to take responsibility in deciding what to do next by asking questions like, \u201cWhat do you think would make you feel better going forward,\u201d \u201cWhat would you do differently if something like this were to happen again,\u201d and \u201cDo you feel ready to talk about it with the other people involved?\u201d<\/p>\n

Ultimately no one enjoys an unpleasant work environment, and when each team member involved feels they were part of the solution, they are way more likely to walk away feeling empowered. Additionally, be sure to give vocal credit to your employees who manage to resolve conflicts effectively and handle themselves in a professional way to signal the type of behavior that is valued on your team.<\/p>\n

Recognize the opportunity<\/h3>\n

Remember that when handled the right way, conflict and subsequent resolution can prove really beneficial. It promotes the use of skills that are essential to workplace success like problem solving, thoughtful analysis, and collaboration, and it presents an opportunity to improve status quos and develop stronger relationships. The most effective teams are those in which members feel comfortable respectfully disagreeing with one another and thinking differently because that\u2019s what spurs innovation and greater decision-making. So, help your team members see the value in these experiences and in the power of achieving constructive resolution.<\/p>\n"}]},{"main_heading":"Water cooler chatter","content_block":[{"acf_fc_layout":"text","content":"

Japan Airlines debuted its \u201cAny Wear, Anywhere\u201d service<\/strong>, which lets passengers rent and receive clothes upon arrival in Japan in order to travel baggage-free. The carrier hopes the offering will reduce clothing waste and encourage flyers to pack light, allowing its planes to burn less greenhouse-gas-spewing fuel.<\/p>\n"},{"acf_fc_layout":"quote","quote_text":"\u201cThe purpose of this trial is to verify whether users accept and truly generate environmental value from this concept.\u201d ","quote_author":"Spokesperson, Japan Airlines","quote_author_avatar":false,"quote_author_position":""},{"acf_fc_layout":"text","content":"

Desperate university students in Australia are sharing beds with strangers<\/strong> because they can\u2019t afford to rent a room of their own due to Australia\u2019s high cost of living. This practice, known as \u2018hot-bedding,\u2019 involves splitting the rent of a bedroom and switching off using the bed for a certain number of hours. So when one person is not in the bed, someone else can use it.<\/p>\n"},{"acf_fc_layout":"quote","quote_text":"\u201cWhen he is not driving, because it\u2019s an all-boys house, I go into the storeroom. There is a small space for a mattress and I sleep in there.\u201d ","quote_author":"19-year-old international student, splits bedroom with a man who works nights as a truck driver","quote_author_avatar":false,"quote_author_position":""}]},{"main_heading":"Question of the week","content_block":[{"acf_fc_layout":"text","content":"

Last week\u2019s answer<\/strong>: Venezuela<\/p>\n

This week\u2019s question:<\/strong> What\u2019s the highest paying sport in the world?<\/p>\n"}]},{"main_heading":"Just for laughs","content_block":[{"acf_fc_layout":"image","image_type":"normal","image":132286,"image_link":null}]}]}],"lobby_image":false,"post_thumbnail_title":"","hide_post_info":false,"hide_bottom_cta":false,"hide_from_blog":false,"landing_page_layout":false,"sidebar_color_banner":"","custom_tags":false,"cluster":"","display_dates":"published","post_date":"20230711","faqs":false,"use_customized_cta":false,"activate_cta_banner":true,"banner_url":"","main_text_banner":"","sub_title_banner":"","sub_title_banner_second":"","banner_button_text":"","below_banner_line":"","display_subscribe_widget":false,"custom_schema_code":"","cta_banner_text":"

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