{"id":273251,"date":"2025-12-30T06:58:59","date_gmt":"2025-12-30T11:58:59","guid":{"rendered":"https:\/\/monday.com\/blog\/?p=273251"},"modified":"2026-01-11T07:17:45","modified_gmt":"2026-01-11T12:17:45","slug":"it-service-management","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/ko\/service-ko\/it-service-management\/","title":{"rendered":"IT \uc11c\ube44\uc2a4 \uad00\ub9ac \ub9c8\uc2a4\ud130\ud558\uae30: \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c \uc0dd\uc0b0\uc131 \ud5a5\uc0c1"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":267,"featured_media":273336,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"pages\/cornerstone-primary.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"IT \uc11c\ube44\uc2a4 \uad00\ub9ac \ub9c8\uc2a4\ud130\ud558\uae30: \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c \uc0dd\uc0b0\uc131 \ud5a5\uc0c1","_yoast_wpseo_metadesc":"IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\ub85c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud45c\uc900\ud654\ud558\uace0 \uc790\ub3d9\ud654\ud574 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \uc2e4\ud604\ud558\uc138\uc694. ITSM \ud504\ub808\uc784\uc6cc\ud06c, \ubaa8\ubc94 \uc0ac\ub840, monday service\ub97c \ud65c\uc6a9\ud55c \ud6a8\uc728\uc801\uc778 IT \uc11c\ube44\uc2a4 \uad00\ub9ac \uc804\ub7b5\uc744 \ud655\uc778\ud574\ubcf4\uc138\uc694.","monday_item_id":11238467478,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[14052],"tags":[],"class_list":["post-273251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-ko"],"acf":{"parse_from_google_doc":false,"show_sidebar_sticky_banner":false,"sections":[{"acf_fc_layout":"content_1","blocks":[{"main_heading":"","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\ud6a8\uacfc\uc801\uc778 IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\ub294 \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\ub824\ub294 \uc870\uc9c1\uc5d0 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4 \ucd5c\uc801\ud654, \uace0\uac1d \ub9cc\uc871, \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \uc9d1\uc911\ud568\uc73c\ub85c\uc368 ITSM\uc740 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc560\uc790\uc77c\ud55c \ud601\uc2e0\uacfc \uc870\uc9c1 \uc804\ubc18\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \uac00\uc774\ub4dc\ub294 ITSM\uc758 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c\uc640 \uc774\uc810, \uadf8\ub9ac\uace0 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ud504\ub808\uc784\uc6cc\ud06c, \ud504\ub85c\uc138\uc2a4, \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4. \ub610\ud55c monday service\uac00 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \ubaa8\ub4e0 \uce21\uba74\uc744 \uc5b4\ub5bb\uac8c \ud558\ub098\ub85c \ud1b5\ud569\ud558\ub294\uc9c0\ub3c4 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30\" href=\"https:\/\/auth.\uba3c\ub370\uc774\ub2f7\ucef4\/p\/service\/users\/sign_up_new\" target=\"_blank\">\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30<\/a><\/span><\/p>\n"}]},{"main_heading":"IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\ub780 \ubb34\uc5c7\uc778\uac00\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uacfc \uace0\uac1d \uae30\ub300\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 IT \uc11c\ube44\uc2a4\ub97c \uc124\uacc4\ud558\uace0, \uc81c\uacf5\ud558\uba70, \uad00\ub9ac\ud558\uace0, \uac1c\uc120\ud558\ub294 \uc804\ub7b5\uc801 \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. \uc774\ub294 \uc870\uc9c1\uc774 IT \uc790\uc6d0\uc758 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc77c\ub828\uc758 \uc2e4\ucc9c \ubc29\uc2dd\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \ud3ec\uad04\ud569\ub2c8\ub2e4.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc815\ub82c\ud558\uace0, \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba70, IT \uc11c\ube44\uc2a4\uc758 \uc804\uccb4 \uc218\uba85 \uc8fc\uae30\uc5d0 \uac78\uce5c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc804\ub2ec\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ucd08\uc810\uc744 \ub461\ub2c8\ub2e4.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">ITSM\uc758 \uc8fc\uc694 \uc694\uc18c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc11c\ube44\uc2a4 \uc911\uc2ec \uc811\uadfc \ubc29\uc2dd:<\/strong> ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uacfc \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c \uac00\uce58\ub97c \uc804\ub2ec\ud558\ub294 \ud575\uc2ec \uc218\ub2e8\uc73c\ub85c \ubd05\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\ud504\ub85c\uc138\uc2a4 \uae30\ubc18 \ud504\ub808\uc784\uc6cc\ud06c:<\/strong> ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uae30 \uc704\ud55c \ud45c\uc900\ud654\ub41c \ud504\ub85c\uc138\uc2a4\uc640 \uc2e4\ucc9c \ubc29\uc2dd\uc744 \uc218\ub9bd\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc218\uba85 \uc8fc\uae30 \uad00\ub9ac:<\/strong> ITSM\uc740 \uc804\ub7b5\uacfc \uc124\uacc4\ubd80\ud130 \uc804\ud658, \uc6b4\uc601, \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 IT \uc11c\ube44\uc2a4\uc758 \uc804\uccb4 \uc218\uba85 \uc8fc\uae30\ub97c \ud3ec\uad04\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uace0\uac1d \uc911\uc2ec:<\/strong> ITSM\uc740 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120:<\/strong> ITSM\uc740 \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub300\uc751\ud558\uae30 \uc704\ud574 \ud504\ub85c\uc138\uc2a4\uc640 \uc11c\ube44\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\ub294 \ubb38\ud654\ub97c \uc7a5\ub824\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273253,"image_link":""}]},{"main_heading":"IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc640 IT \uad00\ub9ac\uc758 \ucc28\uc774\uc810\uc740 \ubb34\uc5c7\uc778\uac00\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub294 \uc0ac\uc6a9\uc790\uc640 \ube44\uc988\ub2c8\uc2a4 \uad00\uc810\uc5d0\uc11c IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uac1c\uc120\ud558\ub294 \ub370 \ucd08\uc810\uc744 \ub461\ub2c8\ub2e4. \ubc18\uba74 \uc804\ud1b5\uc801\uc778 IT \uad00\ub9ac\ub294 \uc778\ud504\ub77c, \uc2dc\uc2a4\ud15c, \uae30\uc220 \uc6b4\uc601\uc758 \uc720\uc9c0 \uad00\ub9ac\uc5d0 \uc9d1\uc911\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc544\ub798 \ud45c\ub294 \ub450 \uc811\uadfc \ubc29\uc2dd\uc758 \ucc28\uc774\ub97c \uc815\ub9ac\ud55c \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n\n<table id=\"tablepress-1613\" class=\"tablepress tablepress-id-1613\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">\uad6c\ubd84<\/th><th class=\"column-2\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)<\/th><th class=\"column-3\">\uc804\ud1b5\uc801\uc778 IT \uad00\ub9ac<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">\uc8fc\uc694 \ucd08\uc810<\/td><td class=\"column-2\">\ube44\uc988\ub2c8\uc2a4\uc640 \uc0ac\uc6a9\uc790 \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub294 IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc0f \uac1c\uc120<\/td><td class=\"column-3\">IT \uc778\ud504\ub77c, \uc2dc\uc2a4\ud15c, \uae30\uc220 \uc6b4\uc601 \uad00\ub9ac<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">\uad00\uc810<\/td><td class=\"column-2\">\uc11c\ube44\uc2a4 \ubc0f \uc0ac\uc6a9\uc790 \uc911\uc2ec<\/td><td class=\"column-3\">\uae30\uc220 \ubc0f \uc2dc\uc2a4\ud15c \uc911\uc2ec<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">\ubc94\uc704<\/td><td class=\"column-2\">\uc124\uacc4\ubd80\ud130 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uae4c\uc9c0\uc758 IT \uc11c\ube44\uc2a4 \uc804\uccb4 \uc218\uba85 \uc8fc\uae30<\/td><td class=\"column-3\">IT \ud658\uacbd\uc758 \uc77c\uc0c1\uc801\uc778 \uc6b4\uc601 \ubc0f \uc720\uc9c0\ubcf4\uc218<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">\uc815\ub82c \ubc29\uc2dd<\/td><td class=\"column-2\">\ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc131\uacfc\uc5d0 \ubc00\uc811\ud558\uac8c \uc815\ub82c<\/td><td class=\"column-3\">\uae30\uc220 \uc131\ub2a5\uacfc \uc548\uc815\uc131\uc5d0 \uc8fc\ub85c \ucd08\uc810<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">\ud504\ub85c\uc138\uc2a4<\/td><td class=\"column-2\">\uad6c\uc870\ud654\ub418\uace0 \ud45c\uc900\ud654\ub41c \ud504\ub85c\uc138\uc2a4(\uc0ac\uace0, \ubcc0\uacbd, \uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac \ub4f1)<\/td><td class=\"column-3\">\uc2dc\uc2a4\ud15c \uad00\ub9ac, \ubaa8\ub2c8\ud130\ub9c1, \ubb38\uc81c \ud574\uacb0\uacfc \uac19\uc740 \uc6b4\uc601 \uc5c5\ubb34<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">\uce21\uc815 \uae30\uc900<\/td><td class=\"column-2\">\uc11c\ube44\uc2a4 \ud488\uc9c8, \uc0ac\uc6a9\uc790 \ub9cc\uc871\ub3c4, SLA, \ube44\uc988\ub2c8\uc2a4 \uc601\ud5a5<\/td><td class=\"column-3\">\uc2dc\uc2a4\ud15c \uac00\ub3d9 \uc2dc\uac04, \uc131\ub2a5, \uae30\uc220 \uc9c0\ud45c<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">\ubaa9\ud45c<\/td><td class=\"column-2\">\uc870\uc9c1\uc5d0 IT \uc11c\ube44\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \uac00\uce58 \uadf9\ub300\ud654<\/td><td class=\"column-3\">\uc2dc\uc2a4\ud15c\uacfc \uc778\ud504\ub77c\uc758 \uc548\uc815\uc801 \uc6b4\uc601 \uc720\uc9c0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1613 from cache -->\n"}]},{"main_heading":"\uc65c ITSM\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc911\uc694\ud55c\uac00\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">ITSM\uc740 \ub2e8\uc21c\ud55c IT \uc9c0\uc6d0 \ub370\uc2a4\ud06c \uc5ed\ud560\uc744 \ub118\uc5b4, \uc11c\ube44\uc2a4 \ud488\uc9c8 \uac1c\uc120, \ube44\uc6a9 \uc808\uac10, \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ub4f1 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uadf8 \uc774\uc720\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640\uc758 \uc815\ub82c<\/b><span style=\"font-weight: 400;\">: ITSM\uc740 IT \uc11c\ube44\uc2a4\uac00 \uc804\ub7b5\uc801 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc9c0\uc6d0\ud558\uace0 \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub300\uc751\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ud6a8\uc728\uc131\uacfc \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/b><span style=\"font-weight: 400;\">: \uac04\uc18c\ud654\ub41c \ud504\ub85c\uc138\uc2a4\uc640 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \ub4dc\ub294 \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc904\uc774\uace0, \uc790\uc6d0\uc744 \uc804\ub7b5\uc801 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc11c\ube44\uc2a4 \ud488\uc9c8 \ud5a5\uc0c1<\/b><span style=\"font-weight: 400;\">: ITSM \uc2e4\ucc9c \ubc29\uc2dd\uc740 \ub354 \uc548\uc815\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud55c IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud574 \uc7a5\uc560\uc640 \ub2e4\uc6b4\ud0c0\uc784\uc744 \uc904\uc785\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IT \uc11c\ube44\uc2a4 \uc5f0\uc18d\uc131\uacfc \ubcf5\uc6d0\ub825 \ud655\ubcf4<\/b><span style=\"font-weight: 400;\">: ITSM\uc740 \uc0ac\uace0, \ubb38\uc81c, \ubcc0\uacbd \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \ud45c\uc900\ud654\ud574 \uc11c\ube44\uc2a4 \uac00\uc6a9\uc131\uc744 \uc720\uc9c0\ud558\uace0 \uc7a5\uc560\ub098 \uc2dc\uc2a4\ud15c \uc2e4\ud328 \ud6c4 \uc2e0\uc18d\ud55c \ubcf5\uad6c\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ube44\uc6a9 \uc808\uac10<\/b><span style=\"font-weight: 400;\">: \ud6a8\uc728\uc131\uacfc \uc790\uc6d0 \uad00\ub9ac\ub97c \uac1c\uc120\ud568\uc73c\ub85c\uc368 IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \ube44\uc6a9\uc744 \ub0ae\ucd9c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uc815\ubcf4 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815<\/b><span style=\"font-weight: 400;\">: IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \ub370\uc774\ud130\ub97c \uc218\uc9d1\u00b7\ubd84\uc11d\ud574 \ub354 \ub098\uc740 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ub9ac\uc2a4\ud06c \uad00\ub9ac \uac15\ud654<\/b><span style=\"font-weight: 400;\">: \ubcf4\uc548\uacfc \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4\ub97c \ud3ec\ud568\ud55c IT \uc11c\ube44\uc2a4 \uad00\ub828 \ub9ac\uc2a4\ud06c\ub97c \uc2dd\ubcc4\ud558\uace0 \uad00\ub9ac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/b><span style=\"font-weight: 400;\">: \uc0ac\uc6a9\uc790 \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub294 \uace0\ud488\uc9c8 IT \uc11c\ube44\uc2a4\ub294 \uae0d\uc815\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ud45c\uc900\ud654\ub418\uace0 \uac04\uc18c\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/b><span style=\"font-weight: 400;\">: ITSM\uc740 \ud45c\uc900\ud654\ub41c \ud504\ub85c\uc138\uc2a4\uc640 \ub3c4\uad6c\ub97c \ud1b5\ud574 \ubd80\uc11c \uac04 \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\ube44\uc988\ub2c8\uc2a4 \ubbfc\ucca9\uc131 \ud5a5\uc0c1<\/b><span style=\"font-weight: 400;\">: <\/span><a href=\"https:\/\/monday.com\/blog\/ko\/service-ko\/what-is-it-asset-management\/\"><span style=\"font-weight: 400;\">IT \uc6b4\uc601<\/span><\/a><span style=\"font-weight: 400;\">\uc744 \ucd5c\uc801\ud654\ud574 \ud575\uc2ec \uc11c\ube44\uc2a4\ub97c \ubc29\ud574\ud558\uc9c0 \uc54a\uc73c\uba74\uc11c \uc0c8\ub85c\uc6b4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IT\uc758 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\ud654<\/b><span style=\"font-weight: 400;\">: ITSM\uc740 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \ucd5c\uc801\ud654\ud574, \uc2dc\ub2c8\uc5b4 IT \uc778\ub825\uc774 \uc0c1\uc5c5\uc801 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \uc804\ub7b5\uc801 \uc11c\ube44\uc2a4\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n"}]},{"main_heading":"\uc911\uc694\ud55c ITSM \ud504\ub808\uc784\uc6cc\ud06c\uc5d0\ub294 \uc5b4\ub5a4 \uac83\ub4e4\uc774 \uc788\ub098\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">ITSM \ud504\ub808\uc784\uc6cc\ud06c\ub294 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uae30 \uc704\ud55c \uad6c\uc870\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uacfc \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \ud504\ub808\uc784\uc6cc\ud06c\uc5d0\ub294 IT \ubd80\uc11c\uac00 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ud45c\uc900\ud654\ud558\uace0, \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70, \uc804\ubc18\uc801\uc778 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \ud504\ub85c\uc138\uc2a4, \uae30\ubc95, \ubc29\ubc95\ub860\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uac00\uc7a5 \ub110\ub9ac \uc0ac\uc6a9\ub418\ub294 ITSM \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>ITIL(Information Technology Infrastructure Library)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITIL\uc740 \uac00\uc7a5 \ub110\ub9ac \uc778\uc815\ubc1b\ub294 ITSM \ud504\ub808\uc784\uc6cc\ud06c\ub85c, IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uacfc \uc815\ub82c\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc804\ub7b5\uacfc \uc124\uacc4\ubd80\ud130 \uc6b4\uc601, \uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc11c\ube44\uc2a4\uc758 \uc804\uccb4 \uc218\uba85 \uc8fc\uae30\ub97c \ud3ec\uad04\ud569\ub2c8\ub2e4. \ucd5c\uc2e0 \ubc84\uc804\uc778 ITIL 4\ub294 \uac00\uce58 \ucc3d\ucd9c\uc744 \uac15\uc870\ud558\uba70, \uc560\uc790\uc77c\uacfc DevOps\uc640\uc758 \ud1b5\ud569\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>COBIT(Control Objectives for Information and Related Technologies)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">COBIT\uc740 \uc815\ubcf4\uc2dc\uc2a4\ud15c \uac10\uc0ac \ubc0f \ud1b5\uc81c \ud611\ud68c(ISACA)\uac00 \uac1c\ubc1c\ud55c \uc885\ud569\uc801\uc778 IT \uac70\ubc84\ub10c\uc2a4 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. COBIT\uc744 \ub3c4\uc785\ud558\uba74 \uc870\uc9c1\uc740 IT \uac70\ubc84\ub10c\uc2a4\ub97c \uac1c\uc120\ud558\uace0, IT\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc815\ub82c\ud558\uba70, \ub9ac\uc2a4\ud06c \uad00\ub9ac\ub97c \uac15\ud654\ud558\uace0, <\/span><a href=\"https:\/\/sarbanes-oxley-act.com\/\"><span style=\"font-weight: 400;\">SOX<\/span><\/a><span style=\"font-weight: 400;\">\uc640 \uac19\uc740 \uaddc\uc81c\ub97c \uc900\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>ISO\/IEC 20000<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ISO\/IEC 20000\uc740 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \uc704\ud55c <\/span><a href=\"https:\/\/www.iso.org\/standards.html\"><span style=\"font-weight: 400;\">\uad6d\uc81c \ud45c\uc900<\/span><\/a><span style=\"font-weight: 400;\">\uc73c\ub85c, ITIL\uc758 \ub9ce\uc740 \uc2e4\ucc9c \ubc29\uc2dd\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \uc774 \ud45c\uc900\uc740 \uc11c\ube44\uc2a4 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc744 \uc218\ub9bd, \uad6c\ud604, \uc720\uc9c0 \ubc0f \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc694\uad6c\uc0ac\ud56d\uc744 \uc815\uc758\ud558\uba70, ITIL \uc900\uc218 \uc5ec\ubd80\ub97c \uc778\uc99d\ud558\ub294 \ub370 \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>Lean IT<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Lean IT\ub294 <\/span><a href=\"https:\/\/monday.com\/blog\/ko\/rnd-ko\/what-is-a-sprint-review-definition-goals-and-tips\/\"><span style=\"font-weight: 400;\">\ub9b0(Lean) \uc6d0\uce59<\/span><\/a><span style=\"font-weight: 400;\">\uc744 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 \uc801\uc6a9\ud569\ub2c8\ub2e4. \ub0ad\ube44\ub97c \uc81c\uac70\ud558\uace0, \ubd80\uac00\uac00\uce58\uac00 \uc5c6\ub294 \uc791\uc5c5\uc744 \ucd5c\uc18c\ud654\ud558\uba70, \ud488\uc9c8\uc744 \uac1c\uc120\ud558\uace0, \uc870\uc9c1 \uc804\uccb4\uc758 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ucf1c IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac15\ud654\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>ASM(Agile Service Management)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ASM\uc740 \uc560\uc790\uc77c \uc6d0\uce59\uacfc \ubc29\ubc95\ub860\uc744 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 \uc801\uc6a9\ud55c \uc811\uadfc \ubc29\uc2dd\uc73c\ub85c, \uc720\uc5f0\uc131, \uace0\uac1d \ud611\uc5c5, \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc640 \uace0\uac1d \uae30\ub300\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 \ud544\uc694\ud55c \ucd5c\uc18c\ud55c\uc758 \ud1b5\uc81c\uc640 \uad6c\uc870\ub97c \uc720\uc9c0\ud558\uba74\uc11c, \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ubc18\uc751\ud615 IT \uc11c\ube44\uc2a4\ub97c \ub9cc\ub4dc\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>DevOps<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">DevOps\ub294 \uac1c\ubc1c \ud300\uacfc \uc6b4\uc601 \ud300\uc744 \uacb0\ud569\ud574 \uace0\ud488\uc9c8 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc11c\ube44\uc2a4\ub97c \ub354 \ube60\ub974\uac8c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc29\ubc95\ub860\uc785\ub2c8\ub2e4. \uc774\ub294 \ubb38\ud654\uc801 \ubcc0\ud654\uc774\uc790 \uc2e4\ucc9c \ubc29\uc2dd\uc758 \uc9d1\ud569\uc73c\ub85c, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c(Dev)\uacfc IT \uc6b4\uc601(Ops) \uc0ac\uc774\uc758 \uc804\ud1b5\uc801\uc778 \uc0ac\uc77c\ub85c\ub97c \ud5c8\ubb3c\uc5b4 \ub354 \ube60\ub974\uace0, \ud6a8\uc728\uc801\uc774\uba70, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc81c\uacf5\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uc77c\ubd80 \uc870\uc9c1\uc740 ITSM \ub300\uc2e0 DevOps\ub97c \uc0ac\uc6a9\ud558\uc9c0\ub9cc, \ub9ce\uc740 \uc870\uc9c1\uc740 \ub450 \ubc29\uc2dd\uc744 \ubcd1\ud589\ud574 \ud65c\uc6a9\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>MOF(Microsoft Operations Framework)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">MOF\ub294 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \uc81c\ud488\uacfc \uae30\uc220\uc744 \uc704\ud55c \uc548\uc815\uc801\uc774\uace0 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uad6c\ucd95, \uad00\ub9ac, \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d IT \uc804\ubb38\uac00\uc5d0\uac8c \uac00\uc774\ub4dc\ub77c\uc778\uacfc \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. ITIL\uacfc \uac19\uc740 \ub2e4\ub978 \ud504\ub808\uc784\uc6cc\ud06c\uc640 \ud568\uaed8 \uc0ac\uc6a9\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc73c\uba70, IT \uac70\ubc84\ub10c\uc2a4, \uc11c\ube44\uc2a4 \uad00\ub9ac, \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \uc6d0\uce59\uc744 \ud1b5\ud569\ud558\ub294 \ub370 \ud65c\uc6a9\ub429\ub2c8\ub2e4.<\/span><\/p>\n"}]},{"main_heading":"ITIL\uc774 \ud575\uc2ec ITSM \ud504\ub85c\uc138\uc2a4\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\ub2e4\uc74c \ud575\uc2ec ITSM \ud504\ub85c\uc138\uc2a4\ub294 \uc77c\ubc18\uc801\uc73c\ub85c ITIL \uc2e4\ucc9c \ubc29\uc2dd\uacfc \ub9e4\ud551\ub418\uc5b4, \uc870\uc9c1\uc774 \uc124\uacc4, \uc81c\uacf5, \uc6b4\uc601, \uc9c0\uc18d\uc801 \uac1c\uc120 \uc804\ubc18\uc5d0\uc11c \uc11c\ube44\uc2a4\ub97c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li><b>\uc0ac\uace0 \uad00\ub9ac: <\/b>\uc0ac\uace0 \uad00\ub9ac\ub294 \uc608\uae30\uce58 \uc54a\uc740 \uc911\ub2e8 \uc774\ud6c4 \uac00\ub2a5\ud55c \ud55c \ube60\ub974\uac8c \uc815\uc0c1\uc801\uc778 \uc5c5\ubb34 \uc6b4\uc601 \uc0c1\ud0dc\ub85c \uc11c\ube44\uc2a4\ub97c \ubcf5\uad6c\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc0ac\uace0 \uae30\ub85d, \ubd84\ub958, \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815, \ud560\ub2f9, \ud574\uacb0 \uacfc\uc815\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ubb38\uc81c \uad00\ub9ac: <\/b>\ubb38\uc81c \uad00\ub9ac\ub294 \uc5ec\ub7ec \uc0ac\uace0\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud558\ub294 \ub370 \ucd08\uc810\uc744 \ub461\ub2c8\ub2e4. IT \uc11c\ube44\uc2a4 \uc911\ub2e8\uc758 \uc601\ud5a5\uc744 \ucd5c\uc18c\ud654\ud558\uace0, \uc601\uad6c\uc801\uc778 \ud574\uacb0\ucc45\uc774\ub098 \uc784\uc2dc \ub300\uc548\uc744 \ub9c8\ub828\ud558\ub294 \uac83\uc774 \ubaa9\uc801\uc785\ub2c8\ub2e4.<\/li>\n<li><b>\ubcc0\uacbd \uad00\ub9ac: <\/b>\ubcc0\uacbd \uad00\ub9ac\ub294 \uc870\uc9c1\uc758 \ud504\ub85c\uc138\uc2a4\ub098 \uae30\uc220 \ubcc0\uacbd\uc744 \uac10\ub3c5\ud569\ub2c8\ub2e4. IT \uc11c\ube44\uc2a4\uc640 \uc778\ud504\ub77c\uc5d0 \ub300\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc774 \ud1b5\uc81c\ub41c \ubc29\uc2dd\uc73c\ub85c \uad6c\ud604\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ub9b4\ub9ac\uc2a4 \uad00\ub9ac: <\/b>\ub9b4\ub9ac\uc2a4 \uad00\ub9ac\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub9b4\ub9ac\uc2a4\uc758 \uc804\uccb4 \uc218\uba85 \uc8fc\uae30\uc5d0 \uac78\uccd0 \uacc4\ud68d, \uc77c\uc815 \uc218\ub9bd, \ud1b5\uc81c\ub97c \uc218\ud589\ud569\ub2c8\ub2e4. \uae30\uc874 \uc6b4\uc601 \ud658\uacbd\uc758 \ubb34\uacb0\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uace0\ud488\uc9c8 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ubaa9\ud45c\uc785\ub2c8\ub2e4.<\/li>\n<li><b>\uad6c\uc131 \uad00\ub9ac: <\/b>\uad6c\uc131 \uad00\ub9ac\ub294 \ud558\ub4dc\uc6e8\uc5b4, \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ubb38\uc11c\ub97c \ud3ec\ud568\ud55c IT \uc2dc\uc2a4\ud15c \ub0b4 \ubaa8\ub4e0 \uad6c\uc131 \ud56d\ubaa9\uc744 \ucd94\uc801\ud569\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c \uc815\ubcf4 \uc800\uc7a5\uc18c\ub97c \uc81c\uacf5\ud558\uace0, IT \uc778\ud504\ub77c \uc2dc\uc2a4\ud15c\uacfc \uc11c\ube44\uc2a4 \uac04\uc758 \uad00\uacc4\ub97c \uba85\ud655\ud788 \ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac: <\/b>\uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac\ub294 \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815\ubd80\ud130 \uc7a5\ube44 \uad6c\ub9e4\uae4c\uc9c0 \ub2e4\uc591\ud55c \uc0ac\uc6a9\uc790 \uc694\uccad\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc9c0\uc2dd \uad00\ub9ac: <\/b>\uc9c0\uc2dd \uad00\ub9ac\ub294 \uc870\uc9c1 \ub0b4 \uc815\ubcf4\ub97c \uccb4\uacc4\uc801\uc73c\ub85c \uc218\uc9d1, \uc815\ub9ac, \uacf5\uc720\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubb38\uc81c \ud574\uacb0 \uc18d\ub3c4\ub97c \ub192\uc774\uace0, \ub354 \ub098\uc740 \uc758\uc0ac\uacb0\uc815\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<li><b>IT \uc790\uc0b0 \uad00\ub9ac: <\/b>IT \uc790\uc0b0 \uad00\ub9ac(ITAM)\ub294 \uc790\uc0b0\uc758 \ub3c4\uc785\ubd80\ud130 \ud3d0\uae30\uae4c\uc9c0 \uc804\uccb4 \uc218\uba85 \uc8fc\uae30\uc5d0 \uac78\uccd0 \uc870\uc9c1\uc758 IT \uc790\uc0b0\uc744 \uc911\uc559\uc5d0\uc11c \uad00\ub9ac\ud569\ub2c8\ub2e4. \ud558\ub4dc\uc6e8\uc5b4, \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ub514\uc9c0\ud138 \ub9ac\uc18c\uc2a4\uc758 \uc0ac\uc6a9 \ud604\ud669\uc744 \ucd94\uc801, \ud3c9\uac00, \ucd5c\uc801\ud654\ud574 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n"}]},{"main_heading":"ITSM \ubaa8\ubc94 \uc0ac\ub840 6\uac00\uc9c0","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\ud575\uc2ec ITSM \ud504\ub85c\uc138\uc2a4\uc640 \ud568\uaed8, \uc870\uc9c1\uc740 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub2e4\uc74c\uacfc \uac19\uc740 \ubaa8\ubc94 \uc0ac\ub840\ub97c \ub530\ub77c\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>1. \uc790\ub3d9\ud654 \ub3c4\uc785<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM \uc790\ub3d9\ud654\ub294 \uc0ac\uace0 \uad00\ub9ac\uc640 \ubcc0\uacbd \uad00\ub9ac \uac19\uc740 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud574 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uc218\uc791\uc5c5 \uc624\ub958\ub97c \uc904\uc785\ub2c8\ub2e4. <\/span><a href=\"https:\/\/monday.com\/blog\/ko\/service-ko\/what-is-aiops\/\"><span style=\"font-weight: 400;\">AI\uc640 \uba38\uc2e0\ub7ec\ub2dd<\/span><\/a><span style=\"font-weight: 400;\">\uc744 \ud65c\uc6a9\ud574 \ub354 \ube60\ub978 \ub300\uc751, \ubb38\uc81c \uc608\uce21, \uc11c\ube44\uc2a4 \uc81c\uacf5 \uac1c\uc120\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ud2f0\ucf13 \ubd84\ub958, \ub77c\uc6b0\ud305, \ud574\uacb0\uacfc \uac19\uc740 \uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \uc77c\uad00\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ubcf4\uc7a5\ud558\uace0 \uc778\uc801 \uc624\ub958\ub97c \uc904\uc774\uba70, \uc791\uc5c5 \uc0c1\ud0dc\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uac00\uc2dc\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>2. \uc11c\ube44\uc2a4 \uce74\ud0c8\ub85c\uadf8 \uad6c\ucd95<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc11c\ube44\uc2a4 \uce74\ud0c8\ub85c\uadf8\ub294 \uc0ac\uc6a9\uc790\uac00 \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 IT \uc11c\ube44\uc2a4\ub97c \uc911\uc559\uc5d0\uc11c \uad00\ub9ac\ud574 \ud22c\uba85\uc131\uc744 \ub192\uc774\uace0 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub294 IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc640 \uc815\ub82c\ud558\uace0 \uc11c\ube44\uc2a4 \uc694\uccad \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \uc81c\uacf5 \uac00\ub2a5\ud55c \uc11c\ube44\uc2a4\ub97c \uba85\ud655\ud788 \uc815\uc758\ud558\uba74 \uc0ac\uc6a9\uc790 \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9c0\uace0 \ubd88\ud544\uc694\ud55c \uc9c0\uc6d0 \uc694\uccad\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>3. \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(SLA) \uc815\uc758<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">SLA\ub294 IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790\uc640 \uace0\uac1d(\uc0ac\uc6a9\uc790) \uac04\uc5d0 \uccb4\uacb0\ub418\ub294 \uacc4\uc57d\uc73c\ub85c, \uae30\ub300\ub418\ub294 \uc11c\ube44\uc2a4 \uc218\uc900, \uc131\uacfc \uae30\uc900, \ucc45\uc784 \ubc94\uc704\ub97c \uc815\uc758\ud569\ub2c8\ub2e4. \uba85\ud655\ud55c \uae30\ub300\uce58\ub97c \uc124\uc815\ud558\uace0 \uc624\ud574\ub97c \ubc29\uc9c0\ud558\uba70, \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uce21\uc815\ud558\uace0 \uac1c\uc120\ud558\ub294 \uae30\uc900\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c SLA\uc5d0\ub294 \uc11c\ube44\uc2a4 \ubc94\uc704, \ubaa9\ud45c, \uc5ed\ud560\uacfc \ucc45\uc784, \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uc808\ucc28\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>4. \uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120(CSI) \uad6c\ud604<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120(CSI)\uc740 IT \uc11c\ube44\uc2a4\uc640 \ud504\ub85c\uc138\uc2a4\ub97c \uc2dc\uac04\uc5d0 \ub530\ub77c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\ub294 \uccb4\uacc4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. IT \uc11c\ube44\uc2a4\uac00 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc5bc\ub9c8\ub098 \uc798 \uc815\ub82c\ub418\uc5b4 \uc788\ub294\uc9c0\ub97c \uc815\uae30\uc801\uc73c\ub85c \uc810\uac80\ud558\uace0, \ubcc0\ud654\ud558\ub294 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\uac8c \uc11c\ube44\uc2a4\uac00 \uc9c4\ud654\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4. CSI\ub294 IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uacfc \uc801\uc751 \ubb38\ud654\ub97c \uc870\uc131\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>5. IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \uc815\ub82c<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM\uc758 \ud575\uc2ec \uc6d0\uce59 \uc911 \ud558\ub098\ub294 IT \uc11c\ube44\uc2a4\uac00 \uc870\uc9c1\uc758 \uc131\uacf5\uc744 \uc9c0\uc6d0\ud558\uace0 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc815\ub82c\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 IT \ubd80\uc11c\uc640 \ube44\uc988\ub2c8\uc2a4 \ubd80\uc11c \uac04\uc758 \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \uacf5\ub3d9 \ubaa9\ud45c, \ud1b5\ud569\ub41c \uc804\ub7b5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\ub82c\uc740 IT\ub97c \ub2e8\uc21c\ud55c \uc9c0\uc6d0 \uc870\uc9c1\uc774 \uc544\ub2c8\ub77c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uacfc \ud601\uc2e0\uc744 \uc774\ub044\ub294 \ud575\uc2ec \ub3d9\ub825\uc73c\ub85c \uc804\ud658\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>6. ITSM \ub3c4\uad6c \ud65c\uc6a9<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM \ub3c4\uad6c\ub294 \uc870\uc9c1 \uc804\ubc18\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \ubc18\ubcf5 \uac00\ub2a5\ud55c \uc11c\ube44\uc2a4 \uad00\ub9ac \uc2e4\ucc9c \ubc29\uc2dd\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uad00\ub828 \uc5c5\ubb34\ub97c \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc5d0 \ud1b5\ud569\ud558\uba74 \uc694\uccad, \ud504\ub85c\uc138\uc2a4, \uc131\uacfc\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc774 \ud06c\uac8c \ud5a5\uc0c1\ub429\ub2c8\ub2e4. monday service\uc640 \uac19\uc740 \uc801\uc808\ud55c ITSM \ub3c4\uad6c\ub97c \uc120\ud0dd\ud558\uace0 \ud65c\uc6a9\ud558\uba74 ITSM \ud504\ub808\uc784\uc6cc\ud06c\uc640 \ubaa8\ubc94 \uc0ac\ub840\ub97c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uc801\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \uc0ac\uc6a9\uc790\uc640 \uc11c\ube44\uc2a4 \ud300 \ubaa8\ub450\uc5d0\uac8c \ub354\uc6b1 \uc548\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30\" href=\"https:\/\/auth.\uba3c\ub370\uc774\ub2f7\ucef4\/p\/service\/users\/sign_up_new\" target=\"_blank\">\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30<\/a><\/span><\/p>\n"}]},{"main_heading":"\ud604\ub300\uc801\uc778 ITSM \ud50c\ub7ab\ud3fc\uc5d0 \uaf2d \ud544\uc694\ud55c \uae30\ub2a5\uc740 \ubb34\uc5c7\uc778\uac00\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud3c9\uac00\ud560 \ub54c, \uc870\uc9c1\uc740 \ub2e8\uc21c\ud55c \ud2f0\ucf13 \uad00\ub9ac \uae30\ub2a5\uc744 \ub118\uc5b4 \ub354 \ub113\uc740 \uad00\uc810\uc5d0\uc11c \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4. \ub2e4\uc74c \uae30\ub2a5\ub4e4\uc740 \ud604\uc7ac\ubfd0 \uc544\ub2c8\ub77c \ubbf8\ub798\uc758 \uc11c\ube44\uc2a4 \uad00\ub9ac \uc694\uad6c\uc0ac\ud56d\uae4c\uc9c0 \ucda9\uc871\ud560 \uc218 \uc788\ub294 ITSM \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud560 \ub54c \ud575\uc2ec\uc801\uc73c\ub85c \uace0\ub824\ud574\uc57c \ud560 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\uc911\uc559 \uc9d1\uc911\uc2dd \uc778\uc2dc\ub358\ud2b8 \ubc0f \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c \uad00\ub9ac<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ud604\ub300\uc801\uc778 ITSM \ud50c\ub7ab\ud3fc\uc740 \uc778\uc2dc\ub358\ud2b8\uc640 \uc11c\ube44\uc2a4 \uc694\uccad\uc744 \ud55c\uacf3\uc5d0\uc11c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \uacf5\uac04\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc911\uc559 \uc9d1\uc911\ud654\ub294 \ud300\uc774 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\uace0 \uc5c5\ubb34 \ub204\ub77d\uc774\ub098 \uc911\ubcf5 \ucc98\ub9ac\ub97c \ubc29\uc9c0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c \ud574\uacb0 \uacfc\uc815 \uc804\ubc18\uc5d0\uc11c \uc9c4\ud589 \uc0c1\ud669\uc744 \ucd94\uc801\ud558\uace0 \uc0ac\uc6a9\uc790\uc640 \uc18c\ud1b5\ud558\uae30\ub3c4 \ud6e8\uc52c \uc218\uc6d4\ud574\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \ud55c \uc9c1\uc6d0\uc774 \uc11c\ube44\uc2a4 \ud3ec\ud138\uc744 \ud1b5\ud574 VPN \uc811\uc18d \ubb38\uc81c\ub97c \uc2e0\uace0\ud569\ub2c8\ub2e4. \ud574\ub2f9 \uc694\uccad\uc740 \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uae30\ub85d\ub418\uace0, \ub2f4\ub2f9\uc790\uc5d0\uac8c \ud560\ub2f9\ub418\uba70, \uc0c1\ud0dc\uac00 \uc5c5\ub370\uc774\ud2b8\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 IT \ud300\uc740 \ubb38\uc81c \ud574\uacb0\uc774 \uc644\ub8cc\ub420 \ub54c\uae4c\uc9c0 \uc9c4\ud589 \uc0c1\ud669\uc744 \ucd94\uc801\ud558\uace0 \uc0ac\uc6a9\uc790\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>IT \uc790\uc0b0 \uad00\ub9ac \uc5f0\ub3d9<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM \ub3c4\uad6c\ub294 IT \uc790\uc0b0 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uacfc \uc5f0\ub3d9\ub418\uc5b4 \uc11c\ube44\uc2a4 \uc5c5\ubb34\uc5d0 \ub300\ud55c \ub354 \ud48d\ubd80\ud55c \ub9e5\ub77d\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \ud2f0\ucf13\uc744 \uc790\uc0b0\uacfc \uc5f0\uacb0\ud558\uba74 \ubb38\uc81c\uc758 \uc601\ud5a5 \ubc94\uc704\ub97c \ub354 \uc798 \uc774\ud574\ud560 \uc218 \uc788\uace0, \ub9ac\uc18c\uc2a4\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc790\uc0b0\uc758 \uc218\uba85 \uc8fc\uae30 \ucd94\uc801\uacfc \ube44\uc6a9 \uad00\ub9ac\uc5d0\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \ub178\ud2b8\ubd81 \uace0\uc7a5\uacfc \uad00\ub828\ub41c \uc9c0\uc6d0 \ud2f0\ucf13\uc774 \ud574\ub2f9 \uae30\uae30\uc758 \uc790\uc0b0 \uae30\ub85d\uacfc \uc790\ub3d9\uc73c\ub85c \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 IT \ud300\uc740 \ubb38\uc81c \ud574\uacb0\uc5d0 \ub4e4\uc5b4\uac00\uae30 \uc804\uc5d0 \ubcf4\uc99d \uc0c1\ud0dc, \ucd5c\uadfc \uc218\ub9ac \uc774\ub825, \ud560\ub2f9\ub41c \uc0ac\uc6a9\uc790 \uc815\ubcf4\ub97c \ud55c\ub208\uc5d0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>AI \ubc0f \uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc790\ub3d9\ud654\ub294 IT \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc218\uc791\uc5c5\uc744 \ud06c\uac8c \uc904\uc5ec\uc90d\ub2c8\ub2e4. AI\ub294 \uc694\uccad \ub77c\uc6b0\ud305\uc774\ub098 \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uc740 \uc774\uc288 \uc2dd\ubcc4 \uac19\uc740 \uc791\uc5c5\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \uc694\uccad\uc744 \uc694\uc57d\ud558\uac70\ub098 \ubb38\uc81c \ud574\uacb0 \uacfc\uc815\uc5d0\uc11c \uad00\ub828 \uc815\ubcf4\ub97c \uc81c\uc548\ud568\uc73c\ub85c\uc368 \ud300\uc744 \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \ub4e4\uc5b4\uc624\ub294 \uc11c\ube44\uc2a4 \uc694\uccad\uc774 \uc790\ub3d9\uc73c\ub85c \ubd84\ub958\ub418\uace0 \uc801\uc808\ud55c \ud300\uc73c\ub85c \uc804\ub2ec\ub418\uba70, AI\uac00 \uc0dd\uc131\ud55c \uc694\uc57d \ub355\ubd84\uc5d0 \ub2f4\ub2f9\uc790\ub294 \uae34 \uba54\uc2dc\uc9c0 \uc2a4\ub808\ub4dc\ub97c \ubaa8\ub450 \uc77d\uc9c0 \uc54a\uc544\ub3c4 \ubcf5\uc7a1\ud55c \uc774\uc288\ub97c \ube60\ub974\uac8c \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\uc140\ud504\uc11c\ube44\uc2a4 \ud3ec\ud138 \ubc0f \uc9c0\uc2dd \ubca0\uc774\uc2a4<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc140\ud504\uc11c\ube44\uc2a4 \ub3c4\uad6c\ub294 \uc0ac\uc6a9\uc790\uac00 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \uc2a4\uc2a4\ub85c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc798 \uad00\ub9ac\ub41c \uc9c0\uc2dd \ubca0\uc774\uc2a4\ub294 \ud544\uc694\ud560 \ub54c \uba85\ud655\ud558\uace0 \uc811\uadfc\ud558\uae30 \uc26c\uc6b4 \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \ub450 \uac00\uc9c0\ub97c \ud568\uaed8 \ud65c\uc6a9\ud558\uba74 \ud2f0\ucf13 \uc218\ub97c \uc904\uc774\uace0 \uc804\ubc18\uc801\uc778 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \ud55c \uc9c1\uc6d0\uc774 \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815 \ubc29\ubc95\uc744 \ucc3e\uae30 \uc704\ud574 \uc140\ud504\uc11c\ube44\uc2a4 \ud3ec\ud138\uc744 \uac80\uc0c9\ud558\uace0, \ud2f0\ucf13\uc744 \uc81c\ucd9c\ud558\uac70\ub098 IT \uc9c0\uc6d0\uc744 \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uace0 \uc9c1\uc811 \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\ubcc0\uacbd \uad00\ub9ac \ubc0f \ubb38\uc81c \uad00\ub9ac \uc9c0\uc6d0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ud6a8\uacfc\uc801\uc778 ITSM \ud50c\ub7ab\ud3fc\uc740 \uccb4\uacc4\uc801\uc778 \ubcc0\uacbd \uad00\ub9ac\uc640 \ubb38\uc81c \uad00\ub9ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uc11c\ube44\uc2a4 \ubcc0\uacbd\uc744 \ud1b5\uc81c\ud558\uace0 \uc7a5\uc560 \ubc1c\uc0dd \uc704\ud5d8\uc744 \uc904\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub098\uba74 \ubc18\ubcf5\uc801\uc73c\ub85c \ubc1c\uc0dd\ud558\ub294 \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uace0 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud574\uacb0\ud558\ub294 \uac83\ub3c4 \ud6e8\uc52c \uc218\uc6d4\ud574\uc9d1\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \uacc4\ud68d\ub41c \uc2dc\uc2a4\ud15c \uc5c5\ub370\uc774\ud2b8\ub294 \uc2b9\uc778\ub41c \ubcc0\uacbd \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ub530\ub77c \uc9c4\ud589\ub418\uba70, \ubc18\ubcf5\uc801\uc73c\ub85c \ubc1c\uc0dd\ud558\ub294 \ub85c\uadf8\uc778 \uc2e4\ud328\ub294 \ubb38\uc81c \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \ubd84\uc11d\ub418\uc5b4 \uadfc\ubcf8 \uc6d0\uc778\uc774 \ud30c\uc545\ub418\uace0 \ud574\uacb0\ub429\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\ub9ac\ud3ec\ud305, \ubd84\uc11d \ubc0f \ud575\uc2ec ITSM \uc9c0\ud45c<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ub9ac\ud3ec\ud305 \ub3c4\uad6c\ub294 IT \uc11c\ube44\uc2a4\uac00 \uc5b4\ub5bb\uac8c \uc6b4\uc601\ub418\uace0 \uc788\ub294\uc9c0 \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uba85\ud655\ud55c \uc9c0\ud45c\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\uc73c\uba74 \ud300\uc740 \ud2b8\ub80c\ub4dc\uc640 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac00\uc2dc\uc131\uc740 \ub354 \ub098\uc740 \uc758\uc0ac\uacb0\uc815\uacfc \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: IT \ub9ac\ub354\ub294 \uc778\uc2dc\ub358\ud2b8 \ud574\uacb0 \uc2dc\uac04\uacfc SLA \uc900\uc218 \ud604\ud669\uc744 \ubcf4\uc5ec\uc8fc\ub294 \ub300\uc2dc\ubcf4\ub4dc\ub97c \uac80\ud1a0\ud574 \ubcd1\ubaa9 \uad6c\uac04\uc744 \ud30c\uc545\ud558\uace0, \uc778\ub825 \ubc30\uce58\ub098 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc870\uc815\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\ud655\uc7a5\uc131\uacfc \ucee4\uc2a4\ud130\ub9c8\uc774\uc988 \uae30\ub2a5<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM \ud50c\ub7ab\ud3fc\uc740 \uc870\uc9c1\uc758 \uc131\uc7a5\uacfc \ubcc0\ud654\uc5d0 \ub9de\ucdb0 \uc720\uc5f0\ud558\uac8c \uc801\uc751\ud574\uc57c \ud569\ub2c8\ub2e4. \ud655\uc7a5 \uac00\ub2a5\ud55c \uc194\ub8e8\uc158\uc740 \ubcf5\uc7a1\uc131\uc744 \ud06c\uac8c \ub298\ub9ac\uc9c0 \uc54a\uc73c\uba74\uc11c\ub3c4 \ub354 \ub9ce\uc740 \ud300, \uc11c\ube44\uc2a4, \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee4\uc2a4\ud130\ub9c8\uc774\uc988 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \ud504\ub85c\uc138\uc2a4\ub97c \uac01 \uc870\uc9c1\uc758 \uc2e4\uc81c \uc6b4\uc601 \ubc29\uc2dd\uc5d0 \ub9de\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \ud68c\uc0ac\uac00 \uc131\uc7a5\ud568\uc5d0 \ub530\ub77c \uc0c8\ub85c\uc6b4 \ubd80\uc11c\uac00 ITSM \ud50c\ub7ab\ud3fc\uc5d0 \ucd94\uac00\ub418\uace0, \uac01 \ubd80\uc11c\uc758 \ud2b9\uc131\uc5d0 \ub9de\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uc2b9\uc778 \ub2e8\uacc4, \uc11c\ube44\uc2a4 \ud56d\ubaa9\uc774 \uc124\uc815\ub429\ub2c8\ub2e4.<\/span><\/p>\n"}]},{"main_heading":"monday service\ub85c IT \uc9c0\uc6d0\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud558\uc138\uc694","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">monday.com Work OS\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c monday service\ub294 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \ud504\ub85c\uc81d\ud2b8, \uc790\uc0b0, \uace0\uac1d \ub370\uc774\ud130, \ud300 \ud611\uc5c5 \ub4f1 \uc870\uc9c1\uc758 \ubaa8\ub4e0 \uc694\uc18c\uc640 \uc5f0\uacb0\ud558\ub294 \uc62c\uc778\uc6d0 \uc11c\ube44\uc2a4 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc131\uacfc\ub97c \uac00\uc18d\ud654\ud558\uace0, \ud611\uc5c5\uc744 \uac15\ud654\ud558\uba70, \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \uc774\ub8e8\uba74\uc11c\ub3c4 \ud488\uc9c8\uacfc \ud6a8\uc728\uc131\uc744 \ud76c\uc0dd\ud558\uc9c0 \uc54a\uace0 \uc6b4\uc601\uc744 \ud655\uc7a5\ud574\uc57c \ud558\ub294 \uae30\uc5c5\uc744 \uc704\ud574 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">monday service\ub97c \uc0ac\uc6a9\ud558\uba74 IT \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \ud574\uacb0 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uba70, AI \uae30\ubc18 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc758 \uc7a0\uc7ac\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc774 \ucee4\uc2a4\ud130\ub9c8\uc774\uc988 \uac00\ub2a5\ud55c \ub178\ucf54\ub4dc \ud50c\ub7ab\ud3fc \ud558\ub098\uc5d0\uc11c \uac00\ub2a5\ud569\ub2c8\ub2e4. monday service\ub97c IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \uae30\ubc18\uc73c\ub85c \uc0ac\uc6a9\ud560 \ub54c \uc5bb\uc744 \uc218 \uc788\ub294 \uc774\uc810\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\uc0c1\uc2dc \uc791\ub3d9\ud558\ub294 AI \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub85c \uc694\uccad\uc744 \uc989\uc2dc \ud574\uacb0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ub0b4\uc7a5\ub41c AI \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub294 monday.com\uc758 <\/span><a href=\"https:\/\/monday.com\/p\/press-release\/monday-com-announces-ai-vision-to-empower-businesses-to-scale\/\"><span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \uc6cc\ud06c\ud3ec\uc2a4<\/span><\/a><span style=\"font-weight: 400;\"> \uad6c\uc131\uc6d0\uc73c\ub85c, \uc11c\ube44\uc2a4 \uc6b4\uc601 \ub0b4\uc5d0\uc11c \uc790\uc728\uc801\uc778 \uc5b4\uc2dc\uc2a4\ud134\ud2b8 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ud2f0\ucf13 \uc774\ub825\uacfc \uc870\uc9c1 \ub9e5\ub77d\uc744 \ubd84\uc11d\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \ubcf5\uc7a1\ud55c \uc694\uccad\uc744 \uc694\uc57d\ud558\uace0 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc81c\uc548\ud558\uba70 \uc9c1\uc811 \uc2e4\ud589\uae4c\uc9c0 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c\ub3c4 \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. <\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273270,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>\uc790\ub3d9\ud654\ub41c \ud2f0\ucf13 \ud2b8\ub9ac\uc544\uc9c0\ub85c \ub354 \ube60\ub974\uace0 \uc77c\uad00\ub41c \ucc98\ub9ac<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ub0b4\uc7a5\ub41c AI\ub97c \ud1b5\ud574 \ud2f0\ucf13\uc740 \ub0b4\uc6a9, \uac10\uc815, \uae34\uae09\ub3c4, \uc720\ud615\uc744 \uae30\uc900\uc73c\ub85c \uc790\ub3d9 \uc694\uc57d, \ub77c\ubca8\ub9c1, \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815\uc774 \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2a4\ub9c8\ud2b8 \ud2f0\ucf13 \ud2b8\ub9ac\uc544\uc9c0\ub97c \ud1b5\ud574 \uc601\ud5a5\ub3c4\uac00 \ub192\uc740 \uc774\uc288\uac00 \ub354 \ube60\ub974\uac8c \uc8fc\ubaa9\ubc1b\uace0, \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\ub294 \ub4e4\uc5b4\uc624\ub294 \uc694\uccad\uc744 \ubd84\ub958\ud558\ub294 \ub370 \uc4f0\ub294 \uc2dc\uac04\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273262,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>AI \uae30\ubc18 \ucd94\ucc9c\uc73c\ub85c \uc218\uc791\uc5c5\uc744 \uc904\uc774\uace0 \uc815\ud655\ub3c4 \ud5a5\uc0c1<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">AI \ucd94\ucc9c \uae30\ub2a5\uc740 \ud2f0\ucf13 \ubcf4\ub4dc\uc5d0\uc11c \ubc14\ub85c \uad00\ub828 \uc9c0\uc2dd\uacfc \uad8c\uc7a5 \ub300\uc751 \ubc29\uc548\uc744 \ucc3e\uc544 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub2f4\ub2f9\uc790\ub294 \ud574\uacb0\ucc45\uc744 \uc77c\uc77c\uc774 \uac80\uc0c9\ud560 \ud544\uc694 \uc5c6\uc774, \uacfc\uac70 \ud2f0\ucf13\uacfc \uc870\uc9c1 \ub0b4 \uc9c0\uc2dd\uc744 \uae30\ubc18\uc73c\ub85c \uc81c\uc548\ub41c \uc870\uce58\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc5b4 \ub354 \ub113\uc740 \ubc94\uc704\uc758 \ubb38\uc81c\ub97c \uc790\uc2e0 \uc788\uac8c \ud574\uacb0\ud558\uace0 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273280,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>\uc790\ub3d9\ud654\ub41c \uc11c\ube44\uc2a4 \ub85c\uc9c1\uacfc \ud2b8\ub9ac\uac70\ub85c \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uac04\uc18c\ud654<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">monday service\uc758 \ud15c\ud50c\ub9bf\uacfc \ucee4\uc2a4\ud140 \uc790\ub3d9\ud654\ub294 \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8, \ucc44\ub110 \uc54c\ub9bc, \ub9ac\ub9c8\uc778\ub354, \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uac19\uc740 \ubc18\ubcf5\uc801\uc778 \ub2e8\uacc4\ub97c \uc218\uc791\uc5c5 \uc5c6\uc774 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ud2f0\ucf13\uacfc \ubcf4\ub4dc \uc804\ubc18\uc5d0 \uac78\uccd0 \uc790\ub3d9\ud654\ub41c \uc561\uc158\uc744 \uc124\uc815\ud574 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud6a8\uc728\uc801\uc774\uace0 \uc548\uc815\uc801\uc73c\ub85c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273297,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>SLA \uceec\ub7fc\uacfc \uc54c\ub9bc\uc73c\ub85c \uc131\uacfc \uae30\uc900 \ucd94\uc801 \ubc0f \uc900\uc218<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ub0b4\uc7a5\ub41c SLA \uae30\ub2a5\uc744 \ud1b5\ud574 \ud300\uc740 \ud2f0\ucf13 \ubcf4\ub4dc \ub0b4\uc5d0\uc11c \uc9c1\uc811 \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d\uc744 \uc815\uc758\ud558\uace0, \ubaa8\ub2c8\ud130\ub9c1\ud558\uba70, \uc900\uc218 \uc5ec\ubd80\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud574\uacb0 \uc2dc\uac04\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud574, \uad00\ub9ac\uc790\ub294 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uae30 \uc804\uc5d0 \ubcd1\ubaa9\uc744 \ubbf8\ub9ac \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273289,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>\ub300\uc2dc\ubcf4\ub4dc\uc640 \ubd84\uc11d\uc73c\ub85c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8 \ud655\ubcf4<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">monday service\uc5d0\ub294 \ud2f0\ucf13, \ud300, \uae30\uac04\ubcc4 \uc11c\ube44\uc2a4 \uc131\uacfc\ub97c \uc2dc\uac01\ud654\ud560 \uc218 \uc788\ub294 \ub9ac\ud3ec\ud305 \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. 36\uac1c \uc774\uc0c1\uc758 \uceec\ub7fc \uc720\ud615, 217\uac1c \uc774\uc0c1\uc758 \uc571, 25\uac1c \uc774\uc0c1\uc758 \uc704\uc82f\uc744 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc870\ud569\ud574 \ud2f0\ucf13 \uc218, \ud574\uacb0 \uc18d\ub3c4, \uc6b0\uc120\uc21c\uc704 \ucd94\uc138, SLA \uc900\uc218 \ud604\ud669\uc744 \ucd94\uc801\ud558\uace0 \ud328\ud134\uc744 \ubd84\uc11d\ud574 \ub370\uc774\ud130 \uae30\ubc18 \uac1c\uc120\uc744 \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273305,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>\ub354 \ub113\uc740 \uc0dd\ud0dc\uacc4\uc640 \uc11c\ube44\uc2a4 \uc5f0\uacb0\ud574 \uc644\uc804\ud55c \ub9e5\ub77d \ud655\ubcf4<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">72\uac1c \uc774\uc0c1\uc758 \uc5f0\ub3d9 \uae30\ub2a5\uacfc Work OS\uc758 \uc720\uc5f0\uc131\uc744 \ud1b5\ud574 monday service\ub294 \ub514\ub809\ud130\ub9ac, CRM \ub370\uc774\ud130, \uc790\uc0b0 \uc778\ubca4\ud1a0\ub9ac, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110 \ub4f1 \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc758 \ub370\uc774\ud130\ub97c \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \ud300\uc740 \ubb38\uc81c\ub97c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uae4a\uc740 \ub9e5\ub77d\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":273324,"image_link":""}]},{"main_heading":"\uc720\uc5f0\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \ud15c\ud50c\ub9bf\uc73c\ub85c \uc11c\ube44\uc2a4 \uc81c\uacf5 \ub9de\ucda4\ud654","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\ub178\ucf54\ub4dc \ucee4\uc2a4\ud130\ub9c8\uc774\uc988\ub97c \ud1b5\ud574 1\ucc28 \uc694\uccad\ubd80\ud130 \ubcf5\uc7a1\ud55c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uae4c\uc9c0, \ud300\uc758 \ud544\uc694\uc5d0 \ub9de\ub294 \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\ubc1c\uc790 \uac1c\uc785 \uc5c6\uc774\ub3c4 \uc870\uc9c1\uc758 \uc131\uc7a5\uc5d0 \ub9de\ucdb0 \ud655\uc7a5 \uac00\ub2a5\ud55c \ucee4\uc2a4\ud140 \ubcf4\ub4dc, \ud15c\ud50c\ub9bf, \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\uc870\uc9c1 \uc804\ubc18\uc5d0 \uac78\uccd0 \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub294 IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc815\ub82c\uc2dc\ud0a4\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud558\uba70, \uad81\uadf9\uc801\uc73c\ub85c\ub294 \uc870\uc9c1\uc758 \uc131\uacf5\uc744 \uc774\ub04c\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \uae30\uc220\uc774 \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c ITSM\uc758 \uc804\ub7b5\uc801 \uc911\uc694\uc131\uc740 \ub354\uc6b1 \ucee4\uc9c8 \uac83\uc774\uba70, \uc870\uc9c1\uc740 HR, \uc7ac\ubb34 \ubd80\uc11c \ub4f1 \ub2e4\uc591\ud55c \ubd80\uc11c \uc804\ubc18\uc5d0 \uc11c\ube44\uc2a4 \uad00\ub9ac \uc6d0\uce59\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \uc801\uc6a9\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc0ac\uc6a9\ud558\uae30 \uc27d\uace0 \ubcc4\ub3c4\uc758 \ubcf5\uc7a1\ud55c \uc124\uc815 \uc5c6\uc774 \ubc14\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 IT \uc11c\ube44\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc73c\ub85c \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc2f6\ub2e4\uba74, <\/span><a href=\"https:\/\/monday.com\/w\/service\"><span style=\"font-weight: 400;\">monday service<\/span><\/a><span style=\"font-weight: 400;\">\ub97c \ubb34\ub8cc\ub85c \uc0ac\uc6a9\ud574 \ubcf4\uc138\uc694.<\/span><\/p>\n<div class=\"accordion faq\" id=\"faq-what-is-itsm-ko\">\n  <h2 class=\"accordion__heading section-title text-left\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38(FAQ)<\/h2>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-what-is-itsm-ko\" href=\"#q-what-is-itsm-ko-1\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">\ud5ec\uc2a4\ucf00\uc5b4 \ud658\uacbd\uc5d0\uc11c ITSM\uc744 \uad6c\ud604\ud560 \ub54c\uc758 \ubaa8\ubc94 \uc0ac\ub840\ub294 \ubb34\uc5c7\uc778\uac00\uc694?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-what-is-itsm-ko-1\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-what-is-itsm-ko\">\n      <p>\ud5ec\uc2a4\ucf00\uc5b4 \ud658\uacbd\uc5d0\uc11c ITSM\uc744 \uad6c\ud604\ud558\ub824\uba74 \uc2dc\uc2a4\ud15c\uc758 \uc548\uc815\uc131, \ubcf4\uc548, \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \uac15\ud55c \ucd08\uc810\uc744 \ub9de\ucdb0\uc57c \ud569\ub2c8\ub2e4. \uc758\ub8cc \uae30\uad00\uc740 \uc11c\ube44\uc2a4 \uc911\ub2e8\uc744 \ucd5c\uc18c\ud654\ud558\uace0 \uac00\uc6a9\uc131\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \uba85\ud655\ud55c \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac\uc640 \ubcc0\uacbd \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \uc0ac\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \ud658\uc790\uc758 \ubbfc\uac10\ud55c \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\ubbc0\ub85c, \uc784\uc0c1 \uc2dc\uc2a4\ud15c\uc744 \uc77c\uc0c1\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc798 \uc815\uc758\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \uba85\ud655\ud55c \ucc45\uc784 \uad6c\ubd84\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-what-is-itsm-ko\" href=\"#q-what-is-itsm-ko-2\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">AI \ub3c4\uad6c\ub294 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \ud6a8\uc728\uc131\uc744 \uc5b4\ub5bb\uac8c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub098\uc694?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-what-is-itsm-ko-2\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-what-is-itsm-ko\">\n      <p>AI \ub3c4\uad6c\ub294 \ud2f0\ucf13 \ub77c\uc6b0\ud305, \ubd84\ub958, \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815\uacfc \uac19\uc740 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc790\uc8fc \ubc1c\uc0dd\ud558\ub294 \ubb38\uc81c\uc5d0 \ub300\ud55c \ud574\uacb0\ucc45\uc744 \uc81c\uc548\ud574, \ub2f4\ub2f9\uc790\uac00 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\uc5d0 \uc18c\uc694\ud558\ub294 \uc2dc\uac04\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4.<br \/>\n\uc5d0\uc774\uc804\ud2f1 AI\uc758 \uacbd\uc6b0, \uc774\ub7ec\ud55c \ub3c4\uad6c\ub294 \ub2e8\uc21c \uc694\uccad\uc744 \ud574\uacb0\ud558\uac70\ub098 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud2b8\ub9ac\uac70\ud558\ub294 \ub4f1 \uc0ac\uc804\uc5d0 \uc815\uc758\ub41c \uc791\uc5c5\uc744 \uc9c1\uc811 \uc218\ud589\ud560 \uc218 \uc788\uc73c\uba70, \uba85\ud655\ud55c \uaddc\uce59\uacfc \uc2b9\uc778 \uc808\ucc28\ub97c \ud1b5\ud574 IT \ud300\uc774 \ud1b5\uc81c\uad8c\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n    <\/div>\n  <\/div>\n    <div class=\"accordion__item\">\n    <a class=\"accordion__button d-block\" data-toggle=\"collapse\" data-parent=\"#faq-what-is-itsm-ko\" href=\"#q-what-is-itsm-ko-3\"\n      aria-expanded=\"false\">\n      <h3 class=\"accordion__question\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \ubaa9\uc801\uc740 \ubb34\uc5c7\uc778\uac00\uc694?        <svg class=\"angle-arrow angle-arrow--down\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z\" fill=\"black\"\/>\n        <\/svg>\n      <\/h3>\n    <\/a>\n    <div id=\"q-what-is-itsm-ko-3\" class=\"accordion__answer collapse collapse--md\" data-parent=\"#faq-what-is-itsm-ko\">\n      <p>IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\uc758 \ubaa9\uc801\uc740 IT \uc11c\ube44\uc2a4\uac00 \ube44\uc988\ub2c8\uc2a4\uc758 \uc694\uad6c\uc5d0 \ub9de\uac8c \uc815\ub82c\ub418\uace0, \ucd5c\ub300\uc758 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \ud6a8\uc728\uc801\uc73c\ub85c \uc81c\uacf5\ub418\ub3c4\ub85d \ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \uc124\uacc4\uc640 \uad6c\ud604\ubd80\ud130 \uc9c0\uc6d0 \ubc0f 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