{"id":272916,"date":"2025-12-30T08:06:30","date_gmt":"2025-12-30T13:06:30","guid":{"rendered":"https:\/\/monday.com\/blog\/?p=272916"},"modified":"2026-01-07T04:27:18","modified_gmt":"2026-01-07T09:27:18","slug":"itsm-processes","status":"publish","type":"post","link":"https:\/\/monday.com\/blog\/ko\/service-ko\/itsm-processes\/","title":{"rendered":"\ubaa8\ub4e0 IT \ud300\uc774 \ub9c8\uc2a4\ud130\ud574\uc57c \ud560 6\uac00\uc9c0 \ud575\uc2ec ITSM \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":267,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"pages\/cornerstone-primary.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"\ubaa8\ub4e0 IT \ud300\uc774 \ub9c8\uc2a4\ud130\ud574\uc57c \ud560 6\uac00\uc9c0 \ud575\uc2ec ITSM \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4","_yoast_wpseo_metadesc":"ITSM \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud45c\uc900\ud654\ud558\uace0 \uc790\ub3d9\ud654\ud558\uc138\uc694. \uc0ac\uace0 \uad00\ub9ac, \ubcc0\uacbd \uad00\ub9ac, \uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac\uae4c\uc9c0 \uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4\ub85c \ub370\uc774\ud130 \uae30\ubc18\uc758 \ud6a8\uc728\uc801\uc778 IT \uc6b4\uc601 \uccb4\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.","monday_item_id":11238451102,"monday_board_id":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[14052],"tags":[],"class_list":["post-272916","post","type-post","status-publish","format-standard","hentry","category-service-ko"],"acf":{"parse_from_google_doc":false,"show_sidebar_sticky_banner":false,"sections":[{"acf_fc_layout":"content_1","blocks":[{"main_heading":"","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\uc11c\ube44\uc2a4 \uc694\uccad\uc5d0 \uc751\ub2f5\uc774 \uc5c6\uac70\ub098, \uc7a5\uc560\uac00 \uae38\uc5b4\uc9c8 \uacbd\uc6b0, \uc774\ub294 \uae30\uc220\uc801\uc778 \ubb38\uc81c\ubcf4\ub2e4\ub294 \ud504\ub85c\uc138\uc2a4 \ubb38\uc81c\uc778 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uba85\ud655\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uac00 \uc5c6\uc73c\uba74 IT \ud300\uc740 \ubb38\uc81c \ud574\uacb0 \ub300\uc2e0 \uc138\ubd80 \uc0ac\ud56d\uc744 \ucad3\ub294 \ub370 \uc2dc\uac04\uc744 \ub0ad\ube44\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM) \ud504\ub85c\uc138\uc2a4\ub294 \uc694\uccad\ubd80\ud130 \ud574\uacb0\uae4c\uc9c0\uc758 \uc791\uc5c5 \ud750\ub984\uc744 \uc815\uc758\ud558\uc5ec \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \uc774 \uac00\uc774\ub4dc\uc5d0\uc11c\ub294 ITSM \ud504\ub85c\uc138\uc2a4\uac00 \ubb34\uc5c7\uc778\uc9c0, ITIL\uacfc \uc5b4\ub5bb\uac8c \uc5f0\uad00\ub418\ub294\uc9c0, \uadf8\ub9ac\uace0\u00a0 \uba3c\ub370\uc774\ub2f7\ucef4\u00a0 \uc11c\ube44\uc2a4\uac00 \uc548\uc815\uc801\uc774\uace0 \ub370\uc774\ud130 \uc911\uc2ec\uc801\uc778 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uad6c\ucd95\ud558\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0 \uc124\uba85\ud569\ub2c8\ub2e4.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30\" href=\"https:\/\/auth.\uba3c\ub370\uc774\ub2f7\ucef4\/p\/service\/users\/sign_up_new\" target=\"_blank\">\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30<\/a><\/span><\/p>\n"}]},{"main_heading":"ITSM \ud504\ub85c\uc138\uc2a4\ub780 \ubb34\uc5c7\uc778\uac00\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">ITSM \ud504\ub85c\uc138\uc2a4(IT \uc11c\ube44\uc2a4 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\uc758 \uc57d\uc790)\ub294 IT \ud300\uc774 \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uae30\uc220\uc744 \uc81c\uacf5\ud558\uace0 \uc9c0\uc6d0\ud558\ub294 \uad6c\uc870\ud654\ub41c \ubc29\uc2dd\uc785\ub2c8\ub2e4. \ub204\uad70\uac00 \ub3c4\uc6c0\uc744 \uc694\uccad\ud558\ub294 \uc21c\uac04\ubd80\ud130 \ubb38\uc81c\uac00 \ud574\uacb0\ub420 \ub54c\uae4c\uc9c0 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uc791\uc5c5\uc774 \uc5b4\ub5bb\uac8c \uc9c4\ud589\ub418\ub294\uc9c0 \uc124\uba85\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud504\ub85c\uc138\uc2a4\ub294 \ub2e4\uc74c\uc744 \uc704\ud574 \uad50\ud6c8\uc744 \uc5b4\ub5bb\uac8c \ud3ec\ucc29\ud558\ub294\uc9c0\ub3c4 \ub2e4\ub8f9\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITSM \ud504\ub85c\uc138\uc2a4\uac00 \uba85\ud655\ud558\uba74 IT \uae30\ub2a5\uc774 \uc608\uce21 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ud300\uc740 \ub204\uac00 \ubb34\uc5c7\uc744 \ucc98\ub9ac\ud558\uace0, \uc5b4\ub5bb\uac8c \uc815\ubcf4\ub97c \uacf5\uc720\ud558\uba70, \uc5b4\ub514\uc5d0\uc11c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\ub294\uc9c0 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uc7a5\ub09c \uac83\uc744 \uc218\ub9ac\ud558\uae30 \uc704\ud574 \uc11c\ub450\ub974\ub294 \ub300\uc2e0 \uc11c\ube44\uc2a4\ub97c \uc548\uc815\uc801\uc73c\ub85c \uc720\uc9c0\ud558\ub294 \ub8e8\ud2f4\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc774\ub7ec\ud55c \ub8e8\ud2f4 \ub0b4\uc758 \ub370\uc774\ud130\uac00 \uc720\uc6a9\ud574\uc9d1\ub2c8\ub2e4. \uc5b4\ub5a4 \uc2dc\uc2a4\ud15c\uc774 \uac00\uc7a5 \ud070 \ubb38\uc81c\ub97c \uc77c\uc73c\ud0a4\ub294\uc9c0 \ub610\ub294 \uc694\uccad\uc774 \uc5b4\ub514\uc5d0\uc11c \ubcd1\ubaa9 \ud604\uc0c1\uc744 \ubcf4\uc774\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ucc30\ub825\uc740 \ud300\uc774 \ub300\uc751\ud558\ub294 \ub300\uc2e0 \uc900\ube44\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ud55c\ub54c \ud2f0\ucf13\uc744 \ub2eb\ub294 \ub370 \uc2dc\uac04\uc744 \ubcf4\ub0c8\ub358 \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c\ub294 \uc774\uc81c \ud2f0\ucf13\uc744 \uc608\ubc29\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"}]},{"main_heading":"6\uac00\uc9c0 \uc8fc\uc694 ITSM \ud504\ub85c\uc138\uc2a4","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\ubaa8\ub4e0 IT \ud300\uc740 \uc11c\ube44\uc2a4\ub97c \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ud558\uace0 \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ud2b9\uc815 \ub8e8\ud2f4\uc744 \ub530\ub985\ub2c8\ub2e4. \ub2e4\uc74c ITSM \ud504\ub85c\uc138\uc2a4\ub294 \uad6c\uc870\ud654\ub41c \uc11c\ube44\uc2a4 \uad00\ub9ac \uc811\uadfc \ubc29\uc2dd\uc758 \uc911\ucd94\ub97c \ud615\uc131\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>1. \uc0ac\uace0 \uad00\ub9ac\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc0ac\uace0 \uad00\ub9ac\ub294 \uc608\uae30\uce58 \uc54a\uc740 \uc911\ub2e8\uc774 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc815\uc0c1\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uac00\ub2a5\ud55c \ud55c \ube68\ub9ac \ubcf5\uc6d0\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uc0ac\uace0\uac00 \ubcf4\uace0, \ubd84\ub958, \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815 \ubc0f \ud574\uacb0\ub418\ub294 \ubc29\uc2dd\uc744 \uc124\uc815\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \ub2e4\uc6b4\ud0c0\uc784 \ub610\ub294 \uc601\ud5a5\uc774 \ucd5c\uc18c\ud654\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \ud68c\uc0ac\uc758 VPN\uc774 \uae00\ub85c\ubc8c \ud300 \ud68c\uc758 \uc9c1\uc804\uc5d0 \uc791\ub3d9\uc744 \uba48\ucda5\ub2c8\ub2e4. \uc0ac\uace0\uac00 \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\ub418\uace0, \ub124\ud2b8\uc6cc\ud06c \ud300\uc5d0 \ud560\ub2f9\ub418\uba70, \uc784\uc2dc \uc6b0\ud68c\ub97c \ud1b5\ud574 \ud574\uacb0\ub429\ub2c8\ub2e4. \ub3d9\uc77c\ud55c \uc911\ub2e8\uc73c\ub85c \uc778\ud574 \ub2e4\uc74c \ud1b5\ud654\uac00 \uc9c0\uc5f0\ub418\uc9c0 \uc54a\ub3c4\ub85d \uc218\uc815 \uc0ac\ud56d\uc774 \ubb38\uc11c\ud654\ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>2. \ubb38\uc81c \uad00\ub9ac\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ubb38\uc81c \uad00\ub9ac\ub294 \ubc18\ubcf5\uc801\uc778 \uc0ac\uace0\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ucc3e\uace0 \uc81c\uac70\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc989\uac01\uc801\uc778 \uc218\uc815 \uc678\uc5d0\ub3c4 \uc2e4\ud328\ub97c \uc720\ubc1c\ud558\ub294 \uc694\uc778\uacfc \uc774\ub97c \ubc29\uc9c0\ud558\uae30 \uc704\ud574 \uad6c\ud604\ud560 \uc218 \uc788\ub294 \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc2dd\ubcc4\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \uc0ac\ubb34\uc2e4 \uc804\uccb4\uc5d0\uc11c \ud504\ub9b0\ud130 \uc911\ub2e8\uc774 \ubc18\ubcf5\ub41c \ud6c4, IT \ud300\uc740 \ubb38\uc81c\ub97c \uc870\uc0ac\ud558\uc5ec \uc624\ub798\ub41c \ub4dc\ub77c\uc774\ubc84\ub85c \ucd94\uc801\ud569\ub2c8\ub2e4. \ub4dc\ub77c\uc774\ubc84\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uba74 \uc6d0\uc778\uc774 \uc81c\uac70\ub418\uace0 \uad00\ub828 \uc0ac\uace0\uc758 \uc0ac\uc774\ud074\uc774 \uc885\ub8cc\ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>3. \ubcc0\uacbd \uad00\ub9ac\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ubcc0\uacbd \uad00\ub9ac\ub294 \uc5c5\ub370\uc774\ud2b8 \ub610\ub294 \uc0c8\ub85c\uc6b4 \uc2dc\uc2a4\ud15c\uc774 \ud658\uacbd\uc5d0 \ub3c4\uc785\ub418\ub294 \ubc29\uc2dd\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. \uae30\uc220\uc801\uc778 \ubcc0\uacbd\uc774 \uc608\uae30\uce58 \uc54a\uc740 \ubd80\uc791\uc6a9\uc774\ub098 \ub2e4\uc6b4\ud0c0\uc784 \uc5c6\uc774 \ubc1c\uc0dd\ud558\ub3c4\ub85d \uacc4\ud68d, \uc2b9\uc778 \ubc0f \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \uad00\ud55c \uac83\uc785\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: IT \ud300\uc740 \uc0ac\uc6a9\uc790 \ub85c\uadf8\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc2dc\uc2a4\ud15c \ud328\uce58\ub97c \uc608\uc57d\ud569\ub2c8\ub2e4. \uc2b9\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud1b5\ud574 \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc2e4\ud589\ud558\uace0, \uc0ac\uc804\uc5d0 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc54c\ub9ac\uace0, \ub864\uc544\uc6c3 \uc804\uc5d0 \uc2a4\ud14c\uc774\uc9d5 \ud658\uacbd\uc5d0\uc11c \ud14c\uc2a4\ud2b8\ud569\ub2c8\ub2e4. \uc5c5\ub370\uc774\ud2b8\ub294 \uc11c\ube44\uc2a4 \uc911\ub2e8 \uc5c6\uc774 \ub77c\uc774\ube0c\ub85c \uc9c4\ud589\ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>4. \uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc561\uc138\uc2a4, \ud558\ub4dc\uc6e8\uc5b4 \uc124\uc815 \ub610\ub294 \uc815\ubcf4\uc640 \uac19\uc740 \uc77c\uc0c1\uc801\uc778 \uc0ac\uc6a9\uc790 \uc694\uccad\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc694\uccad\uc744 \uc218\uc2e0, \uc2b9\uc778 \ubc0f \uc774\ud589\ud558\ub294 \ubc29\uc2dd\uc744 \ud45c\uc900\ud654\ud558\uc5ec IT\uac00 \ube60\ub974\uace0 \uc77c\uad00\ub418\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \uc2e0\uaddc \uc785\uc0ac\uc790\uac00 \uacf5\uc720 \ubd84\uc11d \ub300\uc2dc\ubcf4\ub4dc\uc5d0 \uc561\uc138\uc2a4\ud574\uc57c \ud569\ub2c8\ub2e4. \uc694\uccad \uc591\uc2dd\uc740 \uad00\ub9ac\uc790\ub85c\ubd80\ud130 \uc790\ub3d9 \uc2b9\uc778\uc744 \ud2b8\ub9ac\uac70\ud558\uace0 IT\uc5d0 \uc791\uc5c5\uc744 \ud560\ub2f9\ud569\ub2c8\ub2e4. \uc561\uc138\uc2a4\ub294 \uba70\uce60\uc774 \uc544\ub2cc \uba87 \uc2dc\uac04 \ub0b4\uc5d0 \ubd80\uc5ec\ub429\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>5. \uc9c0\uc2dd \uad00\ub9ac\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM\uc758 \uc9c0\uc2dd \uad00\ub9ac\ub294 \uc11c\ube44\uc2a4 \ud300\uacfc \uc0ac\uc6a9\uc790\uac00 \ubb38\uc81c\ub97c \ub354 \ube68\ub9ac \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc815\ubcf4\ub97c \uad6c\uc131\ud558\uace0 \uacf5\uc720\ud569\ub2c8\ub2e4. \uc54c\ub824\uc9c4 \uc194\ub8e8\uc158\uacfc FAQ\ub97c \uac80\uc0c9\ud558\uace0 \uc5c5\ub370\uc774\ud2b8\ud558\uae30 \uc26c\uc6b4 \uad6c\uc870\ud654\ub41c \uc2dc\uc2a4\ud15c\uc5d0 \ucea1\ucc98\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\ub294 \uc5ec\ub7ec \ud2f0\ucf13\uc5d0\uc11c \ub3d9\uc77c\ud55c \uc9c8\ubb38\uc774 \ub098\ud0c0\ub098\ub294 \uac83\uc744 \ubc1c\uacac\ud569\ub2c8\ub2e4. \uc218\uc815 \uc0ac\ud56d\uc744 \uc124\uba85\ud558\ub294 \uc9e7\uc740 \ubb38\uc11c\ub97c \ub9cc\ub4e4\uace0 \ud5a5\ud6c4 \ub2f5\ubcc0\uc5d0 \ub9c1\ud06c\ud569\ub2c8\ub2e4. \ud574\ub2f9 \ubb38\uc81c\uc5d0 \ub300\ud55c \ud2f0\ucf13 \ubcfc\ub968\uc740 \uc77c\uc8fc\uc77c \ub0b4\uc5d0 \uac10\uc18c\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>6. \uad6c\uc131 \uad00\ub9ac\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uad6c\uc131 \uad00\ub9ac\ub294 \uad6c\uc131 \uad00\ub9ac \ub370\uc774\ud130\ubca0\uc774\uc2a4(CMDB)\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud558\ub4dc\uc6e8\uc5b4, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubc0f \ud574\ub2f9 \uad00\uacc4\ub97c \ud3ec\ud568\ud55c \ubaa8\ub4e0 IT \uc790\uc0b0\uc758 \uc815\ud655\ud55c \uae30\ub85d\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4. \uc0ac\uace0 \ub610\ub294 \ubcc0\uacbd\uc774 \ubc1c\uc0dd\ud560 \ub54c \ud55c \uad6c\uc131 \uc694\uc18c\uac00 \ub2e4\ub978 \uad6c\uc131 \uc694\uc18c\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \ud300\uc5d0\uc11c \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><b>\uc608\uc2dc<\/b><span style=\"font-weight: 400;\">: \uc911\ub2e8 \uc911\uc5d0 \ud300\uc740 CMDB\ub97c \ud655\uc778\ud558\uace0 \uc601\ud5a5\uc744 \ubc1b\ub294 \uc11c\ubc84\uac00 \uae09\uc5ec \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub3c4 \uc9c0\uc6d0\ud55c\ub2e4\ub294 \uac83\uc744 \ud655\uc778\ud569\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \ubcf5\uad6c\ub97c \uc6b0\uc120\uc2dc\ud558\uc5ec \uba3c\uc800 \uc911\uc694\ud55c \uc11c\ube44\uc2a4\ub97c \ubcf5\uc6d0\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n"}]},{"main_heading":"ITSM \ud504\ub85c\uc138\uc2a4\ub294 ITIL\uc5d0 \uc5b4\ub5bb\uac8c \ubd80\ud569\ud558\ub098\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">ITIL\uc740 \uc6d0\ub798 \uc815\ubcf4 \uae30\uc220 \uc778\ud504\ub77c \ub77c\uc774\ube0c\ub7ec\ub9ac\ub85c \uc54c\ub824\uc84c\uc73c\uba70 IT \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud558\uae30 \uc704\ud55c \uc138\uacc4\uc801\uc73c\ub85c \uc778\uc815\ubc1b\ub294 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0, \uc774 \uc774\ub984\uc740 \uc790\uccb4\uc801\uc73c\ub85c \uc11c\uc11c \uc77c\uad00\ub418\uace0 \uace0\ud488\uc9c8\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ud3ec\uad04\uc801\uc778 <\/span><a href=\"https:\/\/monday.com\/blog\/ko\/service-ko\/change-agent\/\"><span style=\"font-weight: 400;\">\ubaa8\ubc94 \uc0ac\ub840<\/span><\/a><span style=\"font-weight: 400;\"> \uc9d1\ud569\uc744 \ub098\ud0c0\ub0c5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITIL\uc740 \ud6a8\uacfc\uc801\uc778 \uc11c\ube44\uc2a4 \uad00\ub9ac\uac00 \uc5b4\ub5bb\uac8c \ubcf4\uc5ec\uc57c \ud558\ub294\uc9c0 \uc815\uc758\ud558\ub294 \ubc18\uba74, ITSM\uc740 \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uc790\ub3d9\ud654 \ubc0f \ud300 \uac04 \ud611\uc5c5\uc744 \ud1b5\ud574 \uc2e4\uc81c\ub85c \uc791\ub3d9\ud558\ub3c4\ub85d \ud558\ub294 \uad6c\uc870\uc640 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud575\uc2ec ITSM \ud504\ub85c\uc138\uc2a4\uac00 ITIL \uc6d0\uce59\uc5d0 \uc5b4\ub5bb\uac8c \ubd80\ud569\ud558\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ITIL \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud1b5\ud55c \uc0ac\uace0 \uad00\ub9ac<\/b><span style=\"font-weight: 400;\">: \uacc4\ud68d\ub418\uc9c0 \uc54a\uc740 \uc911\ub2e8 \ud6c4 \uc11c\ube44\uc2a4 \ubcf5\uc6d0\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. ITSM\uc740 \ub2e4\uc6b4\ud0c0\uc784\uc744 \uc81c\ud55c\ud558\uace0 \uc5f0\uc18d\uc131\uc744 \uc720\uc9c0\ud558\ub294 \uad6c\uc870\ud654\ub41c \uc218\uc6a9, \uc6b0\uc120 \uc21c\uc704 \uc9c0\uc815 \ubc0f \ud574\uacb0 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud1b5\ud574 \uc774 \uc6d0\uce59\uc744 \uc801\uc6a9\ud569\ub2c8\ub2e4. ITIL \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \ubc0f \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud1b5\ud55c \ubb38\uc81c \uad00\ub9ac: \ubc18\ubcf5\uc801\uc778 \ubb38\uc81c\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud574\uacb0\ud569\ub2c8\ub2e4. ITSM\uc740 \uc5f0\uacb0\ub41c \uc0ac\uace0 \ucd94\uc801, \uadfc\ubcf8 \uc6d0\uc778 \ubd84\uc11d \ubc0f \ud5a5\ud6c4 \uc2e4\ud328\ub97c \ubc29\uc9c0\ud558\ub294 \ubb38\uc11c\ud654\ub41c \uc218\uc815 \uc0ac\ud56d\uc744 \ud1b5\ud574 \uc774\ub97c \uc2e4\ud604\ud569\ub2c8\ub2e4.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ITIL \uc11c\ube44\uc2a4 \uc804\ud658\uc744 \ud1b5\ud55c \ubcc0\uacbd \uad00\ub9ac<\/b><span style=\"font-weight: 400;\">: \uc5c5\ub370\uc774\ud2b8 \ubc0f \uc2dc\uc2a4\ud15c \ubcc0\uacbd \uc0ac\ud56d\uc774 \uc548\uc804\ud558\uac8c \ub3c4\uc785\ub418\ub294 \ubc29\uc2dd\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4. ITSM\uc5d0\uc11c \uc774\ub294 \uba85\ud655\ud55c \uc2b9\uc778 \uacbd\ub85c, \uc704\ud5d8 \ud3c9\uac00 \ubc0f \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc81c\uc5b4\ud558\uace0 \uac10\uc0ac\ud560 \uc218 \uc788\ub294 \uae30\ub85d\uc73c\ub85c \ubcc0\ud658\ub429\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ITIL \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud1b5\ud55c \uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac<\/b><span style=\"font-weight: 400;\">: \uc561\uc138\uc2a4 \ub610\ub294 \uc124\uce58\uc640 \uac19\uc740 \ud45c\uc900 \uc0ac\uc6a9\uc790 \uc694\uccad\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. ITSM \ub3c4\uad6c\ub294 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc608\uce21 \uac00\ub2a5\ud558\uac8c \ub9cc\ub4dc\ub294 \uc790\ub3d9\ud654\ub41c \uc218\uc6a9 \ubc0f \uc774\ud589 \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \uc774 \ud750\ub984\uc744 \uac04\uc18c\ud654\ud569\ub2c8\ub2e4.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ITIL \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \ud1b5\ud55c \uc9c0\uc2dd \uad00\ub9ac<\/b><span style=\"font-weight: 400;\">: \ud300 \uac04\uc758 \uacf5\uc720\ub41c \uc774\ud574\ub97c \ucd09\uc9c4\ud569\ub2c8\ub2e4. ITSM \ud50c\ub7ab\ud3fc\uc740 \uac80\uc0c9 \uac00\ub2a5\ud55c \uc9c0\uc2dd \uae30\ubc18\uacfc \ubb38\uc81c\ub97c \ub354 \ube68\ub9ac \ud574\uacb0\ud558\ub294 \uc778\uacf5\uc9c0\ub2a5 \uc9c0\uc6d0 \uae30\uc0ac \ucd94\ucc9c\uc744 \ud1b5\ud574 \uc774\ub97c \uc6b4\uc601\ud569\ub2c8\ub2e4.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ITIL \uc11c\ube44\uc2a4 \uc804\ud658\uc744 \ud1b5\ud55c \uad6c\uc131 \uad00\ub9ac<\/b><span style=\"font-weight: 400;\">: \uc790\uc0b0\uacfc \ud574\ub2f9 \uad00\uacc4\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub9f5\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4. ITSM \ub0b4\uc5d0\uc11c \uc774 \ub370\uc774\ud130\ub294 \uc0ac\uace0 \ubc0f \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc601\ud5a5\uc744 \ubc1b\ub294 \uc2dc\uc2a4\ud15c\uc5d0 \uc5f0\uacb0\ud558\uc5ec \ud300\uc5d0 \uc801\uc808\ud55c \uc218\uc815\uc744 \uc6b0\uc120\uc2dc\ud558\ub294 \ub370 \ud544\uc694\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n"}]},{"main_heading":"ITSM \ud504\ub808\uc784\uc6cc\ud06c \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud574\uc57c \ud558\ub294 \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\uc218\ub3d9 ITSM \ud504\ub85c\uc138\uc2a4\ub294 \uc804\ud600 \ud504\ub85c\uc138\uc2a4\uac00 \uc5c6\ub294 \uac83\ubcf4\ub2e4 \ub0ab\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc790\ub3d9\ud654\ub41c ITSM \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \ub9ce\uc740 \uc6c0\uc9c1\uc774\ub294 \ubd80\ubd84\uc5d0 \uc9c8\uc11c\ub97c \uac00\uc838\uc635\ub2c8\ub2e4. \ud300\uc758 \uc18d\ub3c4\ub97c \ub2a6\ucd94\ub294 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc81c\uac70\ud558\uace0 \uc791\uc5c5\uc744 \uc6d0\ud65c\ud558\uac8c \uc720\uc9c0\ud558\uace0 \uc815\ubcf4\ub97c \uc77c\uad00\ub418\uac8c \uc720\uc9c0\ud558\ub294 \uc2dc\uc2a4\ud15c\uc73c\ub85c \ub300\uccb4\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>\uc11c\ube44\uc2a4 \uc81c\uacf5 \uac1c\uc120\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc790\ub3d9\ud654\ub294 \uc11c\ube44\uc2a4\ub97c \uc548\uc815\uc801\uc73c\ub85c \uc720\uc9c0\ud569\ub2c8\ub2e4. \ud2f0\ucf13 \ub77c\uc6b0\ud305, \uc2b9\uc778 \uc218\uc9d1 \ub610\ub294 \uae30\ub85d \uc5c5\ub370\uc774\ud2b8\uc640 \uac19\uc740 \uc791\uc5c5\uc740 \uc0ac\ub78c\ub4e4\uc774 \ub354 \ub192\uc740 \uac00\uce58\uc758 \uc791\uc5c5\uc5d0\uc11c \ubc97\uc5b4\ub098\uc9c0 \uc54a\uace0 \ubc31\uadf8\ub77c\uc6b4\ub4dc\uc5d0\uc11c \uc218\ud589\ub429\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc751\ub2f5 \uc2dc\uac04\uc774 \ube68\ub77c\uc9c0\uace0 \uc0ac\uc6a9\uc790\uc758 \uc9c0\uc5f0\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. HDI\uc758 2024\ub144 \uc11c\ube44\uc2a4 \uad00\ub9ac \ud604\ud669 \ubcf4\uace0\uc11c\uc5d0\uc11c \uc870\uc9c1\uc758 52%\uac00 ITSM \uc131\uc219\ub3c4\uc5d0\uc11c \uc790\uc2e0\uc744 \uace0\uae09\uc774\ub77c\uace0 \uc124\uba85\ud588\uc73c\uba70 41%\ub294 \uc5ec\uc804\ud788 \uae30\ubc18\uc744 \ub2e4\uc9c0\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \ucc28\uc774\ub294 \uc885\uc885 \uc790\ub3d9\ud654\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uc219\ud55c \ud300\uc740 \uc774\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub9c8\ucc30\uc744 \uc81c\uac70\ud558\uace0 \uc989\uac01\uc801\uc73c\ub85c \ub290\uaef4\uc9c0\ub294 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>ITAM\uc73c\ub85c ITSM \uac04\uc18c\ud654\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uac00 IT \uc790\uc0b0 \uad00\ub9ac(ITAM)\uc640 \uc5f0\uacb0\ub418\uba74 \ud300\uc740 \ubaa8\ub4e0 \uc11c\ube44\uc2a4 \ub4a4\uc5d0 \uc788\ub294 \uae30\uc220\uc5d0 \ub300\ud55c \uc804\uccb4 \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud569\ub2c8\ub2e4. \uc790\uc0b0, \ub77c\uc774\uc120\uc2a4 \ubc0f \uc885\uc18d\uc131\uc5d0 \ub300\ud55c \uacf5\uc720 \ubcf4\uae30\ub97c \ud1b5\ud574 \uac01 \ud2f0\ucf13 \ub610\ub294 \ubcc0\uacbd \uc694\uccad\uc774 \uc774\ubbf8 \uc62c\ubc14\ub978 \ucee8\ud14d\uc2a4\ud2b8\uc640 \ud568\uaed8 \ub3c4\ucc29\ud569\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc911\ubcf5\uc774 \uc904\uc5b4\ub4e4\uace0 \ucc45\uc784\uc131\uc774 \ub354 \uba85\ud655\ud574\uc9d1\ub2c8\ub2e4. IT\ub294 \uac00\uc7a5 \ub9ce\uc740 \ube44\uc6a9\uc774\ub098 \uc704\ud5d8\uc744 \ucd08\ub798\ud558\ub294 \uc2dc\uc2a4\ud15c\uc744 \ucd94\uc801\ud558\uace0 \ub354 \ud070 \ubb38\uc81c\ub97c \uc77c\uc73c\ud0a4\uae30 \uc804\uc5d0 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. ITSM\uacfc ITAM\uc744 \uc5f0\uacb0\ud558\uba74 \uaca9\ub9ac\ub41c \uc11c\ube44\uc2a4 \ud65c\ub3d9\uc774 \ub2e8\uc77c\ud558\uace0 \uc798 \uc54c\ub824\uc9c4 \uc6b4\uc601\uc73c\ub85c \uc804\ud658\ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>\ub370\uc774\ud130 \uae30\ubc18 \uc11c\ube44\uc2a4 \uacbd\ud5d8 \ucc3d\ucd9c\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc790\ub3d9\ud654\ub41c ITSM \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \uc2e4\ud328\ud55c \ud56d\ubaa9, \ubcf5\uad6c\ud558\ub294 \ub370 \uac78\ub9b0 \uc2dc\uac04, \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uc0ac\ub78c \ubc0f \uc2dc\uac04\uc744 \ud3ec\ud568\ud55c \ub370\uc774\ud130\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc774\ub7ec\ud55c \uae30\ub85d\uc740 \uc870\uc9c1\uc774 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\ub294 \ubc29\uc2dd\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \ud328\ud134\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. HDI\uc5d0 \ub530\ub974\uba74 \ud604\uc7ac IT \ub9ac\ub354\uc758 59%\uac00 \uace0\uac1d \uacbd\ud5d8\uc744 ITSM\uc5d0 \ud22c\uc790\ud574\uc57c \ud558\ub294 \uac00\uc7a5 \ud070 \uc774\uc720\ub85c \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub294 \uc77c\uc0c1\uc801\uc778 \ud65c\ub3d9\uc744 \ud1b5\ucc30\ub825\uc73c\ub85c \uc804\ud658\ud558\uc5ec \uc774 \ubaa9\ud45c\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud300\uc740 \ubb38\uc81c\uac00 \uc2dc\uc791\ub418\ub294 \uc704\uce58\uc640 \uace0\uac1d \ub610\ub294 \ucd5c\uc885 \uc0ac\uc6a9\uc790\uac00 \uc601\ud5a5\uc744 \ub290\ub07c\uae30 \uc804\uc5d0 \uc870\uce58\ub97c \ucde8\ud560 \uc2dc\uac04\uc744 \uba85\ud655\ud558\uac8c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"}]},{"main_heading":"\uba3c\ub370\uc774\ub2f7\ucef4  \uc11c\ube44\uc2a4\ub85c ITSM \ud504\ub85c\uc138\uc2a4 \uad00\ub9ac","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uac00 \uc810\uc810 \ub354 \uc5f0\uacb0\ub418\uace0 \ub370\uc774\ud130 \uc911\uc2ec\uc801\uc73c\ub85c \uc9c4\ud654\ud568\uc5d0 \ub530\ub77c, \uc801\uc808\ud55c \ud50c\ub7ab\ud3fc\uc740 ITSM \uc6cc\ud06c\ud50c\ub85c\ub97c \ud558\ub098\uc758 \uba85\ud655\ud558\uac8c \ubcf4\uc774\ub294 \ub2e8\uc77c \uc2dc\uc2a4\ud15c \uc624\ube0c \ub808\ucf54\ub4dc\ub85c \uc804\ud658\ud574 \uc90d\ub2c8\ub2e4. \uba3c\ub370\uc774 service\ub294 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \ubaa8\ub4e0 \uc694\uc18c\ub97c \ud558\ub098\uc758 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc720\uc5f0\ud55c \uba3c\ub370\uc774\ub2f7\ucef4 Work OS\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c \uc774 \uc11c\ube44\uc2a4 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc740 \ud300\uc774 \ub9e5\ub77d\uc744 \uc783\uc9c0 \uc54a\uace0 \uc778\uc2dc\ub358\ud2b8, \uc694\uccad, \ubcc0\uacbd \uc0ac\ud56d\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uba3c\ub370\uc774 service\ub97c \uc0ac\uc6a9\ud558\uba74 \uba85\ud655\uc131\uacfc \uc18d\ub3c4\ub97c \ubaa8\ub450 \uac16\ucd98 \uac15\ub825\ud55c \uc870\ud569\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 <\/span><a href=\"https:\/\/monday.com\/blog\/ko\/unclassified-ko\/business-automation-software\/\"><span style=\"font-weight: 400;\">\uc790\ub3d9\ud654<\/span><\/a><span style=\"font-weight: 400;\">, \ud1b5\ud569\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \uadf8\ub9ac\uace0 \ud300\uc774 \uc2e4\uc81c\ub85c \uc0ac\uc6a9\ud558\uae30 \uc88b\uc544\ud558\ub294 \uc9c1\uad00\uc801\uc778 \ub514\uc790\uc778\uc774 \uacb0\ud569\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. IT \ub9ac\ub354\uc5d0\uac8c\ub294 \uc870\uc728\ud574\uc57c \ud560 \uc694\uc18c\uac00 \uc904\uc5b4\ub4e4\uace0, \uc11c\ube44\uc2a4 \uc131\uacfc\uac00 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc5b4\ub5bb\uac8c \uc5f0\uacb0\ub418\ub294\uc9c0 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ub354 \uba85\ud655\ud55c \uc2dc\uc57c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"monday service overview | monday.com tutorials\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/8zIeFO_Fj30?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3><b>\ub354 \ube60\ub978 \ud574\uacb0\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ud1b5\ud569\ub41c \uba40\ud2f0\ucc44\ub110 \ud2f0\ucf13 \uc811\uc218<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc694\uccad\uc740 \uc5b4\ub514\uc5d0\uc11c\ub4e0 \ub4e4\uc5b4\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uba54\uc77c, \uc591\uc2dd, \ub0b4\ubd80 \ub3c4\uad6c \ub4f1 \uc5b4\ub5a4 \ucc44\ub110\uc774\ub4e0 \uba3c\ub370\uc774 service\ub294 \ubaa8\ub4e0 \uc694\uccad\uc744 \ud55c\uacf3\uc73c\ub85c \ubaa8\uc544\uc90d\ub2c8\ub2e4. Outlook, Gmail, WorkForms\ub294 \uc11c\ube44\uc2a4 \ubcf4\ub4dc\uc640 \uc9c1\uc811 \uc5f0\uacb0\ub418\uba70, \ub610\ub294 \uc218\uc2e0 \ud2f0\ucf13\uc744 \uc704\ud55c \ub9de\ucda4\ud615 \uba3c\ub370\uc774 Inbox\ub97c \uc0dd\uc131\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uba54\uc2dc\uc9c0\ub294 \uc804\uccb4 \ub300\ud654 \ub0b4\uc6a9\uc774 \ucca8\ubd80\ub41c \ucd94\uc801 \uac00\ub2a5\ud55c \ud56d\ubaa9\uc73c\ub85c \ubcc0\ud658\ub418\uc5b4, \ucc44\ub110 \uac04 \uc774\ub3d9 \uc911\uc5d0\ub3c4 \uc5b4\ub5a4 \uc815\ubcf4\ub3c4 \ub204\ub77d\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc694\uccad\uc744 \ud558\ub098\uc758 \uc11c\ube44\uc2a4 \ucc44\ub110\ub85c \ud1b5\ud569\ud558\uba74 \ud300\uc740 \uc989\uac01\uc801\uc778 \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud558\uace0 \uc751\ub2f5 \uc2dc\uac04\uc744 \ub0ae\uac8c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub354 \ube60\ub974\uac8c \uc801\ud569\ud55c \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc5f0\uacb0\ub418\uace0, \uc0c1\ub2f4\uc6d0\uc740 \uc815\ubcf4\ub97c \ucad3\uc544\ub2e4\ub2c8\ub294 \ub300\uc2e0 \ubb38\uc81c \ud574\uacb0\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":272918,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>\ub3d9\uae30\ud654\ub41c \uc9c1\uc6d0 \ub370\uc774\ud130\ub85c \uc804\uccb4 \ub9e5\ub77d\uc744 \ud30c\uc545\ud574 \ub354 \ube60\ub974\uac8c \ubb38\uc81c \ud574\uacb0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc0c1\ub2f4\uc6d0\uc740 \ub204\uad6c\ub97c \ub3d5\uace0 \uc788\ub294\uc9c0 \uc774\ud574\ud560 \ub54c \ub354 \ube60\ub974\uac8c \uc77c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uba3c\ub370\uc774 service\ub294 Microsoft Entra, \uae30\uc874\uc758 <\/span><a href=\"https:\/\/support.monday.com\/hc\/en-us\/articles\/27654713531666-Sync-Active-Directory-to-monday-service\"><span style=\"font-weight: 400;\">Active Directory<\/span><\/a><span style=\"font-weight: 400;\">\uc640 \uc5f0\ub3d9\ub418\uc5b4 \uc774\uba54\uc77c, \ubd80\uc11c, \uc9c1\ud568\uacfc \uac19\uc740 \uc9c1\uc6d0 \uc815\ubcf4\ub97c \uc11c\ube44\uc2a4 \ubcf4\ub4dc\uc5d0 \uc790\ub3d9\uc73c\ub85c \ub3d9\uae30\ud654\ud569\ub2c8\ub2e4. \ud2f0\ucf13\uc774 \uc811\uc218\ub418\uba74 \ud574\ub2f9 \uc815\ubcf4\uac00 \uc790\ub3d9\uc73c\ub85c \ud45c\uc2dc\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud544\uc694\ud55c \ubaa8\ub4e0 \ub9e5\ub77d\uc774 \uc774\ubbf8 \uc81c\uacf5\ub418\uae30 \ub54c\ubb38\uc5d0 \uc0c1\ub2f4\uc6d0\uc740 \uc815\ubcf4\ub97c \ub530\ub85c \uc870\ud68c\ud560 \ud544\uc694 \uc5c6\uc774 \ubc14\ub85c \ud574\uacb0 \ub2e8\uacc4\ub85c \ub118\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 \uc694\uccad\uc5d0\uc11c \uc2dc\uac04\uc744 \uc808\uc57d\ud574 \uc8fc\ub294 \uc791\uc740 \ubcc0\ud654\uc774\uc9c0\ub9cc, \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \ud6e8\uc52c \ub354 \uac1c\uc778\uc801\uc73c\ub85c \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4.<\/span><\/p>\n"},{"acf_fc_layout":"image","image_type":"normal","image":272927,"image_link":""},{"acf_fc_layout":"text","content":"<h3><b>\ubc18\ubcf5\uc801\uc778 \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\ub3d9\ud654\ud558\uace0 ITSM\uc744 \uc190\uc27d\uac8c \ud655\uc7a5<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ubaa8\ub4e0 IT \ud300\uc740 \ud2f0\ucf13 \ub77c\uc6b0\ud305, \uc2b9\uc778, \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8\uc640 \uac19\uc740 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. \uba3c\ub370\uc774 service\ub294 AI Blocks\uc640 \ub178\ucf54\ub4dc \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud574 \uc774\ub7ec\ud55c \ub2e8\uacc4\ub97c \uc790\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud558\uba70, \ud2f0\ucf13 \ubd84\ub958 \ubc0f \ud560\ub2f9, \uba54\uc2dc\uc9c0 \uac10\uc815 \ubd84\uc11d, \uacfc\uac70 \uacb0\uacfc\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \ub2e4\uc74c \uc561\uc158 \uc81c\uc548\uae4c\uc9c0 \uc218\ud589\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uc790\ub3d9\ud654\ub294 \uc778\ub825\uc744 \ucd94\uac00\ud558\uc9c0 \uc54a\uace0\ub3c4 IT \uc6b4\uc601\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uac8c \ud574 \uc8fc\ub294 \uc2e4\uc9c8\uc801\uc778 \uc790\uc6d0 \uc808\uac10 \uc218\ub2e8\uc785\ub2c8\ub2e4. \ud300\uc740 \ub354 \ub9ce\uc740 \uc694\uccad\uc744 \ucc98\ub9ac\ud558\uace0 \uc624\ub958\ub97c \uc904\uc774\uba70, \uc218\uc694\uac00 \uc99d\uac00\ud574\ub3c4 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc548\uc815\uc801\uc73c\ub85c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\uc2e4\uc2dc\uac04 \ubd84\uc11d\uc73c\ub85c \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ubb34\uc5c7\uc744 \ud558\uace0 \uc788\ub294\uc9c0 \uba85\ud655\ud788 \ubcfc \uc218 \uc788\uc744 \ub54c \uc11c\ube44\uc2a4 \uc131\uacfc \uad00\ub9ac\ub294 \ud6e8\uc52c \uc26c\uc6cc\uc9d1\ub2c8\ub2e4. \uba3c\ub370\uc774 service\ub294 \uc5f4\ub824 \uc788\ub294 \ud2f0\ucf13, SLA \uc9c0\ud45c, \uc0c1\ub2f4\uc6d0 \uc5c5\ubb34\ub7c9\uc744 \ubaa8\ub450 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubcf4\uc5ec\uc8fc\uc5b4 IT \ud300\uc5d0 \uba85\ud655\ud55c \uac00\uc2dc\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9ac\ub354\ub294 ITSM \ud504\ub85c\uc138\uc2a4\uac00 \ub290\ub824\uc9c0\ub294 \uc9c0\uc810\uc744 \uc989\uc2dc \ud30c\uc545\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ubc18\ubcf5\uc801\uc73c\ub85c \ubc1c\uc0dd\ud558\ub294 \ubb38\uc81c\ub97c \uc0ac\uc804\uc5d0 \ubc1c\uacac\ud558\uace0 \uc0c1\ud669\uc774 \uc545\ud654\ub418\uae30 \uc804\uc5d0 \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uac00\uc2dc\uc131\uc740 \ubcf4\uace0\ub97c \uc0ac\ud6c4 \uc791\uc5c5\uc774 \uc544\ub2cc \uc77c\uc0c1\uc801\uc778 \uc2b5\uad00\uc73c\ub85c \ubc14\uafd4\uc90d\ub2c8\ub2e4. IT \ub9ac\ub354\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \ub300\ube44 \uc9c4\ud589 \uc0c1\ud669\uc744 \uce21\uc815\ud558\uace0, \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h3><b>\ucf54\ub529 \uc5c6\uc774 \uc11c\ube44\uc2a4 \ud50c\ub7ab\ud3fc\uc744 \ub9de\ucda4\ud654\ud558\uace0 \ud655\uc7a5<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc870\uc9c1\uc740 \uac01\uae30 \ub2e4\ub978 \ubc29\uc2dd\uc73c\ub85c IT\ub97c \uc6b4\uc601\ud569\ub2c8\ub2e4. \uba3c\ub370\uc774 service\ub294 \ubcf5\uc7a1\ud55c \uc124\uc815\uc774\ub098 \uae30\uc220\uc801 \ubd80\ub2f4 \uc5c6\uc774 \uc774\ub7ec\ud55c \ucc28\uc774\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud569\ub2c8\ub2e4. \ud300\uc740 \ubaa8\ubc94 \uc0ac\ub840 \ud15c\ud50c\ub9bf\uc73c\ub85c \uc2dc\uc791\ud558\uac70\ub098, \uac04\ub2e8\ud55c \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud574 \ucc98\uc74c\ubd80\ud130 \ub9de\ucda4\ud615 \uc6cc\ud06c\ud50c\ub85c\ub97c \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \ub098\uc544\uac00 \uba3c\ub370\uc774 magic\uc744 \ud65c\uc6a9\ud574 \uc6d0\ud558\ub294 \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\uc5f0\uc5b4\ub85c \uc124\uba85\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\uba74 AI\uac00 \uc804\uccb4 \uad6c\uc870\ub97c \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud574 \uc90d\ub2c8\ub2e4. \uc124\uc815\uc5d0 \uc4f0\ub294 \uc2dc\uac04\uc740 \uc904\uc774\uace0, IT \uc6b4\uc601\uc744 \uac1c\uc120\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \uc4f8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud568\uc5d0 \ub530\ub77c \uba3c\ub370\uc774 service\ub3c4 \ud568\uaed8 \uc131\uc7a5\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud504\ub85c\uc138\uc2a4, \ud1b5\ud569, AI \uae30\ubc18 \uae30\ub2a5\uc744 \uc5b8\uc81c\ub4e0\uc9c0 \ucd94\uac00\ud560 \uc218 \uc788\uc5b4 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uc720\uc5f0\ud558\uace0 \ud604\ub300\uc801\uc774\uba70 \uc720\uc9c0 \uad00\ub9ac\ud558\uae30 \uc26c\uc6b4 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30\" href=\"https:\/\/auth.\uba3c\ub370\uc774\ub2f7\ucef4\/p\/service\/users\/sign_up_new\" target=\"_blank\">\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30<\/a><\/span><\/p>\n"}]},{"main_heading":"\uc870\uc9c1 \ub0b4 ITSM \ud504\ub85c\uc138\uc2a4 \uad6c\ud604\uc744 \uc704\ud55c 5\uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840","content_block":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">\uac15\ub825\ud55c ITSM\uc740 \uba85\ud655\ud55c \uc6b0\uc120 \uc21c\uc704, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130, \uc0ac\ub78c\ub4e4\uc774 \ud3b8\uc548\ud558\uac8c \ub530\ub974\uace0\uc790 \ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \ub2e4\uc74c 5\uac00\uc9c0 \uc0ac\ub840\ub294 \uc870\uc9c1\uc774 ITSM\uc744 \uc11c\ub958\uc0c1\uc758 \ud504\ub808\uc784\uc6cc\ud06c\uc5d0\uc11c \uce21\uc815 \uac00\ub2a5\ud55c \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc804\ud658\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>1. \ubaa9\ud45c\ub97c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\uc5d0 \uc5f0\uacb0\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM\uc740 IT \ubd80\uc11c \uc774\uc0c1\uc744 \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4\ub97c \ub9e4\ud551\ud558\uae30 \uc804\uc5d0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \uc131\uacf5\uc774 \uc5b4\ub5a4 \ubaa8\uc2b5\uc778\uc9c0 \uc815\uc758\ud569\ub2c8\ub2e4. \ubaa9\ud45c\uac00 \uacb0\uacfc\uc5d0 \uc9c1\uc811 \uc5f0\uacb0\ub418\uba74 IT\ub294 \ub2e8\uc21c\ud55c \uc9c0\uc6d0 \uae30\ub2a5\uc774 \uc544\ub2cc \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\ub85c\uc11c \uc2e0\ub8b0\ub97c \uc5bb\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\uc608\uc2dc:<\/strong> \uc9c1\uc6d0\uc758 \uc628\ubcf4\ub529 \uc9c0\uc5f0\uc73c\ub85c \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\ub294 \uc870\uc9c1\uc744 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. ITSM \ubaa9\ud45c\ub97c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc, \ud2b9\ud788 \uc2e0\uaddc \uc785\uc0ac\uc790 \uc124\uc815 \uc2dc\uac04 \ub2e8\ucd95\uc5d0 \uc5f0\uacb0\ud568\uc73c\ub85c\uc368 IT \ud300\uc740 \ubaa8\ub4e0 \uc628\ubcf4\ub529 \uc694\uccad\uc744 \ubc30\uc1a1\uae4c\uc9c0 \ucd94\uc801\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud55c\ub54c IT \uc791\uc5c5\uc774\uc5c8\ub358 \uac83\uc774 \uc774\uc81c \ud68c\uc0ac \uc804\uccb4\uc758 \uc0dd\uc0b0\uc131\uc5d0 \ub300\ud55c \uce21\uc815 \uac00\ub2a5\ud55c \uae30\uc5ec\uac00 \ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>2. \uc0ac\ub78c\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \uc911\uc2ec\uc73c\ub85c ITSM \ud504\ub808\uc784\uc6cc\ud06c \uad6c\ucd95\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc5b4\ub5a4 \ud50c\ub7ab\ud3fc\ub3c4 \ub204\uac00 \ubb34\uc5c7\uc744 \uc18c\uc720\ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \ud63c\ub780\uc744 \ud574\uacb0\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ud300\uc774 \ucc45\uc784\uc774 \uc2dc\uc791\ub418\uace0 \ub05d\ub098\ub294 \uc9c0\uc810\uc744 \ubaa8\ub974\uba74 \ucd5c\uace0\uc758 \ub3c4\uad6c\uc870\ucc28 \uba85\ud655\uc131 \ub300\uc2e0 \ub354 \ub9ce\uc740 \uc18c\uc74c\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc694\uccad\uc774 \uc2dc\uc791\ub418\ub294 \uc704\uce58, \uc2b9\uc778\ud558\ub294 \uc0ac\ub78c, \uc18d\ub3c4\ub97c \ub2a6\ucd94\ub294 \uc694\uc778 \ub4f1 \uc791\uc5c5\uc774 \uc2e4\uc81c\ub85c \ud300 \uac04\uc5d0 \uc5b4\ub5bb\uac8c \uc774\ub3d9\ud558\ub294\uc9c0 \ub9e4\ud551\ud558\ub294 \uac83\uc73c\ub85c \uc2dc\uc791\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uc77c\ubc18 \ubaa8\ub378\uc744 \uc870\uc9c1\uc5d0 \uac15\uc694\ud558\ub294 \ub300\uc2e0 \ud574\ub2f9 \ud328\ud134\uc744 \ubc18\uc601\ud558\ub3c4\ub85d ITSM \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uc124\uacc4\ud569\ub2c8\ub2e4. \uc0ac\ub78c\ub4e4\uc774 \ud504\ub85c\uc138\uc2a4\ub97c \uc774\ud574\ud558\uba74 \ucc44\ud0dd\uc774 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\uc608\uc2dc:<\/strong> \ud55c \uae30\uc5c5 \uc81c\uc870\uc5c5\uccb4\uc5d0\uc11c IT\ub294 \ubb38\uc81c \ud574\uacb0\uc774 \ub124\ud2b8\uc6cc\ud06c \ubc0f \ubcf4\uc548 \ud300 \ubaa8\ub450\uc640 \uad00\ub828\ub41c \uacbd\uc6b0 \uc9c0\uc5f0\ub418\ub294 \uac83\uc744 \ubc1c\uacac\ud588\uc2b5\ub2c8\ub2e4. \uac01 \ud300\uc740 \uc11c\ub85c \ub2e4\ub978 \ucd94\uc801 \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud588\uc73c\uba70 \ubd80\uc11c \uac04\uc5d0 \ud2f0\ucf13\uc774 \uad50\ucc28\ub41c \ud6c4 \ub204\uac00 \uc18c\uc720\ud558\ub294\uc9c0 \uc54c\uc9c0 \ubabb\ud588\uc2b5\ub2c8\ub2e4. \ub450 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uacf5\uc720 ITSM \ud50c\ub7ab\ud3fc\uc73c\ub85c \uac00\uc838\uc640 \uba85\ud655\ud55c \ud578\ub4dc\uc624\ud504\ub97c \uc815\uc758\ud568\uc73c\ub85c\uc368 \ud68c\uc0ac\ub294 \ud3c9\uade0 \ud574\uacb0 \uc2dc\uac04\uc744 \uac70\uc758 \uc808\ubc18\uc73c\ub85c \uc904\uc600\uace0 \ud300 \uac04\uc758 \uae34\uc7a5\ub3c4 \uac10\uc18c\ud588\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>3. \uc0ac\uc804 \uc608\ubc29\uc801 \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \uc704\ud574 \uc778\uacf5\uc9c0\ub2a5 \ud65c\uc131\ud654\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\ub2e4\ub978 \ub9ce\uc740 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc778\uacf5\uc9c0\ub2a5\uc740 ITSM\uc744 \uc644\uc804\ud788 \uc7ac\uad6c\uc131\ud588\uc2b5\ub2c8\ub2e4. IT \uc804\ubb38\uac00 346\uba85\uacfc \ucd5c\uc885 \uc0ac\uc6a9\uc790 700\uba85\uc744 \ub300\uc0c1\uc73c\ub85c \ud55c 2025\ub144 \uc124\ubb38 \uc870\uc0ac\uc5d0 \ub530\ub974\uba74:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT \uc804\ubb38\uac00\uc758 55%\ub294 \uc778\uacf5\uc9c0\ub2a5 \ucc44\ud0dd\uc774 \ud300\uc774 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\ub294 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ucf30\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. 48%\ub294 \uc778\uacf5\uc9c0\ub2a5\uc774 \ucd5c\uc885 \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">43%\ub294 \uc9c0\uc2dd \uad00\ub9ac\uc5d0 \uae30\uc220\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">39%\ub294 \uc0ac\uace0 \uad00\ub9ac\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">40%\ub294 \uc0dd\uc0b0\uc131\uc774 \ub354 \ub192\ub2e4\uace0 \uc8fc\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">33%\ub294 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc774 \uc8fc\uc694 \uc774\uc810 \uc911 \ud558\ub098\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/monday.com\/blog\/ko\/service-ko\/what-is-aiops\/\"><span style=\"font-weight: 400;\">\uc778\uacf5\uc9c0\ub2a5\uc740 ITSM<\/span><\/a><span style=\"font-weight: 400;\">\uc744 \ubc18\uc751\ud615 \uc2dc\uc2a4\ud15c\uc774 \uc544\ub2cc \uc608\uce21\ud615 \uc2dc\uc2a4\ud15c\uc73c\ub85c \ubc14\uafc9\ub2c8\ub2e4.\u00a0 \uba3c\ub370\uc774\ub2f7\ucef4\u00a0 \uc11c\ube44\uc2a4\uc640 \uac19\uc740 \ub3c4\uad6c\uc5d0\ub294 \uc694\uccad\uc758 \uac10\uc131\uc744 \uac10\uc9c0\ud558\uace0, \ud2f0\ucf13\uc744 \uc790\ub3d9\uc73c\ub85c \ubd84\ub958\ud558\uace0, \ucee8\ud14d\uc2a4\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc81c\uc548\ud558\ub294 \ub0b4\uc7a5\ub41c \uc778\uacf5\uc9c0\ub2a5 \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uac00\uc2dc\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \uac00\uc838\uc635\ub2c8\ub2e4. \ud300\uc774 \ubb38\uc81c\ub97c \ub354 \ube68\ub9ac \ud574\uacb0\ud558\uace0 \uc0ac\uc6a9\uc790\uac00 \ub2e4\uc74c\uc5d0 \ud544\uc694\ub85c \ud558\ub294 \uac83\uc744 \uc608\uce21\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>4. \uc2e4\uc2dc\uac04 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \ucd94\uc801, \ud559\uc2b5 \ubc0f \uac1c\uc120\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITSM \ud504\ub85c\uc138\uc2a4\ub294 \uc815\uc801\uc774\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud6a8\uacfc\ub97c \uc720\uc9c0\ud558\ub824\uba74 \ud300\uc740 \ub9e4\uc77c \uc5b4\ub5bb\uac8c \uc218\ud589\ud558\ub294\uc9c0 \uba85\ud655\ud558\uac8c \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ubd84\uc11d\uc740 \uc694\uccad\uc774 \uc313\uc774\ub294 \uc704\uce58, \ubc18\ubcf5\uc801\uc778 \ubb38\uc81c\ub97c \uc77c\uc73c\ud0a4\ub294 \uc11c\ube44\uc2a4 \ubc0f \ud574\uacb0\uc5d0 \uc2e4\uc81c\ub85c \uac78\ub9ac\ub294 \uc2dc\uac04\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ucc30\ub825\uc744 \uc815\uae30\uc801\uc73c\ub85c \uac80\ud1a0\ud558\uba74 \uac1c\uc120\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. IT\ub294 \uc6d4\ubcc4 \ubcf4\uace0\uc11c\uc5d0 \ub300\uc751\ud558\ub294 \ub300\uc2e0 \uc989\uc2dc \uc870\uce58\ub97c \ucde8\ud558\uace0 \uc791\uc740 \ubb38\uc81c\uac00 \ud655\uc0b0\ub418\ub294 \uac83\uc744 \ubc29\uc9c0\ud558\ub294 \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<h3><b>5. \uc911\uc559 \uc704\uce58\uc5d0\uc11c ITSM \ud504\ub85c\uc138\uc2a4\ub97c \uac10\ub3c5\ud574 \uc870\uac01\ub09c \ub3c4\uad6c\ub85c \uc778\ud55c \uc11c\ube44\uc2a4 \ub2e8\uc808\uc744 \ud574\uc18c\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\uc911\uc559 \ud50c\ub7ab\ud3fc\uc740 IT\uc5d0 \uc870\uc9c1 \uc804\uccb4\uc5d0\uc11c \uc694\uccad, \uc790\uc0b0 \ubc0f \ubcc0\uacbd \uc0ac\ud56d\uc774 \uc5b4\ub5bb\uac8c \uc5f0\uacb0\ub418\ub294\uc9c0\uc5d0 \ub300\ud55c \uc804\uccb4 \uac00\uc2dc\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uba3c\ub370\uc774\ub2f7\ucef4\u00a0 \uc11c\ube44\uc2a4\ub294 \uc0ac\uace0, \uc2b9\uc778, \ubd84\uc11d \ubc0f \ud611\uc5c5\uc744 \ud558\ub098\uc758 \uc911\uc559 \uc791\uc5c5 \uacf5\uac04\uc73c\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc911\uc559 \uac10\ub3c5\uc744 \ud1b5\ud574 \uc791\uc5c5\ub7c9\uc744 \ub354 \uc27d\uac8c \uad00\ub9ac\ud558\uace0, \uc885\uc18d\uc131\uc744 \ud30c\uc545\ud558\uace0, \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300\uc740 \uc2dc\uc2a4\ud15c \uac04 \uc804\ud658\uc5d0 \uc2dc\uac04\uc744 \ub35c \ud560\uc560\ud558\uace0 IT\uac00 \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 \ubc29\uc2dd\uc744 \uac1c\uc120\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc870\uc9c1\uc774 IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc744 \uc804\ud658\ud560 \uc900\ube44\uac00 \ub418\uc168\uc2b5\ub2c8\uae4c?\u00a0 \uba3c\ub370\uc774\ub2f7\ucef4\u00a0 \uc11c\ube44\uc2a4 \ubb34\ub8cc \ud3c9\uac00\ud310\uc744 \uc2dc\uc791\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \ubc1c\uc804\uc2dc\ud0a4\ub294 \uc5f0\uacb0\ub418\uace0 \uc778\uacf5\uc9c0\ub2a5 \uae30\ubc18 \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \uacbd\ud5d8\ud574 \ubcf4\uc138\uc694.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"cta-button blue-button\" aria-label=\"\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30\" href=\"https:\/\/auth.\uba3c\ub370\uc774\ub2f7\ucef4\/p\/service\/users\/sign_up_new\" target=\"_blank\">\uba3c\ub370\uc774\ub2f7\ucef4 \uc11c\ube44\uc2a4 \uccb4\ud5d8\ud558\uae30<\/a> <\/span><\/p>\n"}]}]}],"lobby_image":false,"post_thumbnail_title":"","hide_post_info":false,"hide_bottom_cta":false,"hide_from_blog":false,"landing_page_layout":false,"hide_time_to_read":false,"sidebar_color_banner":"","custom_tags":false,"disclaimer":"","cornerstone_hero_cta_override":{"label":"","url":""},"show_contact_sales_button":"default","override_contact_sales_label":"","override_contact_sales_url":"","cluster":"","display_dates":"default","featured_image_link":"","custom_header_banner":false,"faqs":[{"faq_title":"\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38(FAQ)","faq_shortcode":"itsm-processes-ko","faq":[{"question":"ITSM \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c FAQ ITSM \ud504\ub85c\uc138\uc2a4\uc640 ITIL \ud504\ub85c\uc138\uc2a4\uc758 \ucc28\uc774\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c? ","answer":"<p>ITSM \ud504\ub85c\uc138\uc2a4\ub294 \uc870\uc9c1\uc774 \uc815\uc758\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0, \ud300 \ubc0f \ub3c4\uad6c\ub97c \ud1b5\ud574 \uc2e4\uc81c\ub85c IT \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud558\uace0 \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc744 \uc124\uba85\ud569\ub2c8\ub2e4. ITIL\uc740 \uc774\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\ud589\ud558\uae30 \uc704\ud55c \ubaa8\ubc94 \uc0ac\ub840\ub97c \uac1c\ub7b5\uc801\uc73c\ub85c \uc124\uba85\ud558\ub294 \uc138\uacc4\uc801\uc73c\ub85c \uc778\uc815\ubc1b\ub294 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. \uac04\ub2e8\ud788 \ub9d0\ud574\uc11c ITIL\uc740 \uc9c0\uce68\uc744 \uc81c\uacf5\ud558\uace0 ITSM\uc740 \ud574\ub2f9 \uc9c0\uce68\uc744 \uc2e4\ud589\uc5d0 \uc62e\uae41\ub2c8\ub2e4. \ub9ce\uc740 IT \ud300\uc740 ITIL \uc6d0\uce59\uc744 ITSM \ud504\ub85c\uc138\uc2a4 \uc124\uacc4\ub97c \uc704\ud55c \uae30\ubc18\uc73c\ub85c \uc0ac\uc6a9\ud558\uc5ec \uc790\uccb4 \uad6c\uc870 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\uac8c \uc870\uc815\ud569\ub2c8\ub2e4. <\/p>\n"},{"question":"ITSM \ud504\ub85c\uc138\uc2a4\ub294 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc744 \uc5b4\ub5bb\uac8c \uac1c\uc120\ud569\ub2c8\uae4c? ","answer":"<p>ITSM \ud504\ub85c\uc138\uc2a4\ub294 IT \uc11c\ube44\uc2a4\ub97c \uc608\uce21 \uac00\ub2a5\ud558\uace0, \uce21\uc815 \uac00\ub2a5\ud558\uba70, \ud68c\uc0ac \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uba85\ud655\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \ub2e4\uc6b4\ud0c0\uc784\uc744 \uc904\uc774\uace0, \uc751\ub2f5 \uc18d\ub3c4\ub97c \ub192\uc774\uba70, \ubd80\uc11c \uac04\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c ITSM\uc740 \ubc18\ubcf5\uc801\uc778 \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uace0 \ub9ac\uc18c\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ub370\uc774\ud130 \ud754\uc801\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. <\/p>\n"},{"question":"ITSM \ud504\ub85c\uc138\uc2a4\ub294 IT \ubd80\uc11c\uac00 \uc544\ub2cc \ubd80\uc11c\uc5d0 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c? ","answer":"<p>\ub124, ITSM\uc740 IT\uc5d0\uc11c \uc2dc\uc791\ub418\uc5c8\uc9c0\ub9cc \uc694\uccad\uc744 \uad00\ub9ac\ud558\uac70\ub098 HR, \uc2dc\uc124 \ub610\ub294 \uc7ac\ubb34\uc640 \uac19\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \ubd80\uc11c\uc5d0 \ud574\ub2f9 \uc6d0\uce59\uc774 \uc801\uc6a9\ub429\ub2c8\ub2e4. \ub9ce\uc740 \uc870\uc9c1\uc740 \uc774\uc81c \uc9c1\uc6d0\uc744 \uc628\ubcf4\ub529\ud558\uace0, \uc608\uc0b0\uc744 \uc2b9\uc778\ud558\uac70\ub098, \uacf5\uae09\uc5c5\uccb4 \uc694\uccad\uc744 \uad00\ub9ac\ud558\ub294 \uac83\uacfc \uac19\uc740 \uc791\uc5c5\uc5d0 ITSM \uc2a4\ud0c0\uc77c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. ITSM\uc5d0 \ub0b4\uc7a5\ub41c \uad6c\uc870, \uc790\ub3d9\ud654 \ubc0f \ucc45\uc784\uc740 \uc804\uccb4 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \ud6a8\uc728\uc131\uacfc \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n"},{"question":"ITSM \ud504\ub85c\uc138\uc2a4\ub97c \uc5b4\ub5bb\uac8c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c? 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