{"id":147597,"date":"2025-02-25T14:28:18","date_gmt":"2025-02-25T14:28:18","guid":{"rendered":"https:\/\/monday.com\/appdeveloper\/blog\/?p=147597"},"modified":"2025-03-06T08:01:37","modified_gmt":"2025-03-06T08:01:37","slug":"marketplace-app-ratings-reviews","status":"publish","type":"post","link":"https:\/\/monday.com\/appdeveloper\/blog\/marketplace-app-ratings-reviews\/","title":{"rendered":"How to get ratings &#038; reviews for your app"},"content":{"rendered":"<p><span style=\"font-weight: 200;\">User ratings and reviews are more than just feedback &#8211; they are a critical ingredient in the success of any SaaS app. In fact, <\/span><a href=\"https:\/\/www.gartner.com\/en\/digital-markets\/insights\/what-software-buyers-look-for-in-user-reviews\"><span style=\"font-weight: 200;\">Gartner reports<\/span><\/a><span style=\"font-weight: 200;\"> that 98% of software buyers rely on user reviews when making purchasing decisions. This statistic underscores the power of reviews to build trust &#8211; this isn\u2019t just a nice-to-have but a significant method to build credibility and drive\u00a0 growth, making reviews a crucial factor in your app\u2019s success.<\/span><\/p>\n<p>On the monday marketplace, leveraging user feedback is not only a best practice but a strategic advantage.<\/p>\n<h3><b>The role of ratings and reviews in driving app success<\/b><\/h3>\n<p><span style=\"font-weight: 200;\">Reviews serve as social proof that reassures potential users about the quality and reliability of your app. When an app consistently receives positive feedback, it builds credibility and helps it stand out in a crowded marketplace. This enhanced reputation directly translates into increased installs and conversions.<\/span><\/p>\n<p><span style=\"font-weight: 200;\">Here\u2019s how of ratings and reviews contribute to app growth:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 200;\" aria-level=\"1\"><b>Building trust and credibility:<\/b><span style=\"font-weight: 200;\"> Positive reviews are social currency that instantly builds trust and slashes hesitation. Consistently high ratings signal that your app is a reliable and quality solution.<\/span><\/li>\n<li style=\"font-weight: 200;\" aria-level=\"1\"><b>Boosting marketplace visibility:<\/b><span style=\"font-weight: 200;\"> High ratings can boost your app&#8217;s visibility, as apps are sorted by their rating in each category.<\/span><\/li>\n<li style=\"font-weight: 200;\" aria-level=\"1\"><b>Increasing installs and conversions:<\/b><span style=\"font-weight: 200;\"> Detailed, positive feedback not only attracts attention but also drives higher conversion rates. Users are more likely to install an app when they see that others have found significant value in your app.<\/span><\/li>\n<li style=\"font-weight: 200;\" aria-level=\"1\"><b>Driving product improvements:<\/b><span style=\"font-weight: 200;\"> Feedback from reviews offers actionable insights. It helps you identify strengths to amplify and weaknesses to address, fueling iterative product development.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 200;\">These factors combined create a cycle where positive reviews lead to more installs, which in turn generate even more feedback, driving ongoing improvement and growth.<\/span><\/p>\n<h3><b>How to ask for reviews for your monday marketplace app<\/b><\/h3>\n<p><span style=\"font-weight: 200;\">Getting users to leave reviews isn\u2019t about waiting and hoping &#8211; it\u2019s about making it easy, timely, and natural. On the monday marketplace, you have multiple ways to encourage users to share their experiences. Here\u2019s how to do it effectively.<\/span><\/p>\n<p><strong>1. Use a custom URL to make leaving a rating and review effortless<\/strong><\/p>\n<p><span style=\"font-weight: 200;\">One of the simplest and most effective ways to ask for reviews is by providing users with a direct link to your app\u2019s rating page. This custom URL opens the review popup instantly, removing friction and making it easy for users to leave feedback.<br \/>\n<\/span>The format for the custom URL is: <code>&lt;account_slug&gt;.monday.com\/apps\/installed_apps\/&lt;app_id&gt;?openRatingDialog=true<\/code><\/p>\n<p style=\"padding-left: 40px;\"><b>Where to use this URL:<\/b><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 200;\" aria-level=\"2\"><b>Support conversations<\/b><span style=\"font-weight: 200;\"> &#8211; If a user reaches out for help and has a positive experience, include the review link in your follow-up message.<\/span><\/li>\n<li style=\"font-weight: 200;\" aria-level=\"2\"><b>Email signatures<\/b><span style=\"font-weight: 200;\"> &#8211; Add a line in your support or success team\u2019s email signatures so every interaction becomes an opportunity for feedback.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 200;\">By promoting the review request in multiple touchpoints, you increase the chances of users sharing their experiences.<\/span><\/p>\n<p><strong>2. Trigger in-app review prompts at the right moment<\/strong><\/p>\n<p><span style=\"font-weight: 200;\">Users are most likely to leave a review when they are actively using and benefiting from your app. With the monday SDK, you can prompt them to leave a review directly within the app, without requiring them to visit the marketplace manually.<br \/>\n<\/span><b>Use this function to open the review popup inside your app: <\/b><code>monday.execute('openAppRatingPopup');<\/code><\/p>\n<p style=\"padding-left: 40px;\"><b>Best times to trigger an in-app review:<\/b><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 200;\" aria-level=\"2\"><span style=\"font-weight: 200;\">When users complete a key workflow or experience an &#8220;aha&#8221; moment<\/span><\/li>\n<li style=\"font-weight: 200;\" aria-level=\"2\"><span style=\"font-weight: 200;\">After users engage frequently with a high-value feature<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 200;\">Timing your in-app review requests strategically helps capture users when they are most engaged and likely to leave a positive review. <\/span><\/p>\n<p><span style=\"font-weight: 200;\">For more details on how to implement these strategies in your monday app, check out the <a href=\"https:\/\/developer.monday.com\/apps\/docs\/marketplace-app-ratings-and-reviews\">developer documentation article about ratings and reviews<\/a>.<\/span><\/p>\n<p><strong>3. Ask for reviews in direct customer interactions<\/strong><\/p>\n<p><span style=\"font-weight: 200;\">If you have direct conversations with customers &#8211; whether for onboarding, implementation, or support &#8211; use these moments to ask for a review. Users who receive great service are often the most willing to leave positive feedback. Learn more about this approach in the interview with Snit Alayof, a <a href=\"https:\/\/monday.com\/appdeveloper\/blog\/build-30k-saas-monday-marketplace\/\">micro-SaaS entrepreneur and marketplace partner, who scaled his monday apps to $30K MRR<\/a>.<\/span><\/p>\n<h3><b>Best practices for collecting ratings and reviews<\/b><\/h3>\n<p><span style=\"font-weight: 200;\">Ensuring a steady flow of reviews requires both strategic timing and the right execution. Here\u2019s how you can maximize your review collection efforts without annoying users:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 200;\" aria-level=\"1\"><b>Ask at the right time:<\/b><span style=\"font-weight: 200;\"> Identify and target moments of peak satisfaction &#8211; after setup, during feature discovery, or post-successful use.<\/span><\/li>\n<li style=\"font-weight: 200;\" aria-level=\"1\"><b>Make it easy:<\/b><span style=\"font-weight: 200;\"> Simplify the process with clear, unobtrusive calls-to-action. A user-friendly design minimizes friction and encourages more users to leave their feedback.<\/span><\/li>\n<li style=\"font-weight: 200;\" aria-level=\"1\"><b>Respond to reviews:<\/b><span style=\"font-weight: 200;\"> Engage promptly with users by thanking them for positive feedback and addressing any concerns raised in negative reviews. This shows that you value user input and are committed to continuous improvement.<\/span><span style=\"font-weight: 200;\"><br \/>\n<\/span><i><span style=\"font-weight: 200;\">The ability to respond to reviews will become available during Q2 2025, allowing partners to engage directly with user feedback and build stronger relationships with their customers.<\/span><\/i><span style=\"font-weight: 200;\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>Make review collection part of your strategy<\/b><\/h3>\n<p><span style=\"font-weight: 200;\">Successful apps don\u2019t get reviews by accident. They actively encourage them through clear, well-placed requests at the right moments. Whether it\u2019s through custom URLs, in-app prompts, or direct conversations, the key is to remove friction and make it as easy as possible for users to leave a review.<\/span><\/p>\n<p><span style=\"font-weight: 200;\">If you\u2019re not already implementing these strategies, now is the tim<\/span>e. Start collecting reviews today by embedding the rating popup, adding a custom URL to your email<span style=\"font-weight: 200;\">s, and engaging with users who love your app.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to collect more app ratings and reviews to build trust and increase installs on the monday marketplace.<\/p>\n","protected":false},"author":233,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[13908],"tags":[],"class_list":["post-147597","post","type-post","status-publish","format-standard","hentry","category-app-developers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to get ratings &amp; reviews for your app - monday.com<\/title>\n<meta name=\"description\" content=\"Learn how app ratings and reviews can increase trust and drive more installs on the monday marketplace. 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